Personal Healthcare Assistant
Posted on 10/19/2023
Bright Health

501-1,000 employees

Affordable personalized health insurance
Company Overview
Bright Health's mission is to make healthcare right. They believe quality health insurance should be simple, personal, and affordable. So they design easy-to-understand plans with benefits you'll actually use. Benefit-packed plans and surprisingly low rates mean you can focus on staying happy and healthy.
Financial Services

Company Stage


Total Funding





Minneapolis, Minnesota

Growth & Insights

6 month growth


1 year growth


2 year growth

Plantation, FL, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Medical, Clinical & Veterinary
Customer Success & Support
  • Our mission is to make healthcare right. Together. We are a value-driven healthcare company committed to providing personalized care to aging and underserved populations. We do this by aligning stakeholders across the healthcare ecosystem. Together, we can improve consumer experience, optimize clinical outcomes, and reduce total cost of care
  • What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative
  • If you share our passion for changing healthcare so all people can live healthy, brighter lives - apply to join our team
  • Excellent time management skills with a proven ability to meet deadlines
  • Understanding of the healthcare industry is preferred
  • Excellent verbal and written communication skills
  • Skills in the appropriate use of universal safety precautions and maintaining patients' rights to privacy and confidentiality
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and strong attention to detail
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with eClinicalWorks (ECW), or related software or Electronic Medical Records (EMR)
  • Customer service experience required
  • High school diploma or equivalent
  • Bilingual in English/Spanish
  • Sales experience preferred
  • Prolonged periods of sitting at a desk and working on a computer
  • Varied activities including standing, walking, reaching, bending, and lifting
  • Finger dexterity required to manipulate phone, headset, and keyboard
  • Vision and hearing within normal parameters to perform job requirements
  • Ability to travel to the office daily
  • Providing exceptional customer service to our patients
  • Checking in and out of our patients as well as helping with any upcoming appointments and any health-related matters
  • Working closely with the medical assistants and primary care providers to assess all the requirements related to the plan of care and preventative measures for the patients
  • Oversee tasks for the assigned patient population related but not limited to: Billing, referrals, any issues related to healthcare, Pharmacy/Medication refills, Out-of-Pocket expenses, Health Plan Benefits / Copays, Transportation, and more
  • Developing and maintaining key performance indicator reports using data sourced in our EMR and reporting suites
  • Manipulating reports using, Excel, and Google Sheets
  • Analyzing data to identify actionable insights
  • Research and evaluate data from different sources to identify discrepancies and patterns
  • Recommend ways to improve healthcare quality and minimize costs