Case Management Discharge Planning Assistant

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Discharge Planning Assistant is an active member of the care transitions team, working collaboratively with the Inpatient RN Case Managers. The Discharge Planning Assistant is responsible for performing administrative and operational functions needed in organizing the Care Transitions Department.
Reporting to Care Transitions leadership, the Discharge Planning Assistant will provide direct administrative support to the discharge planning process. This position will spend time on clinical units and directly interact with patients and their families, clinical and ancillary hospital staff, and other internal and external customers.

Job Description:

Duties/Responsibilities:

• Supports the care transitions discharge functions by entering referrals as directed. Supports the gathering of clinical information for payor authorizations. Provides required documentation to third-party vendors in order to secure post-acute transition services
• Provides direct support to the RN Case Manager in the clinical units
• Verifies patient demographics, including address, telephone number, and insurance.
• Verifies the presence of health care proxy.
• Distributes regulatory notices and completes all required documentation.
• Assists with securing patient resources as requested.
• Assists with post-acute referral process and monitors status and follows up on screening determinations, as necessary.
• Identifies in-network providers, for example, VNA, DME vendors, rehabilitation facilities, etc.
• Collaborates with the RN Case Manager to facilitate timely discharge to the next level of care.
• Demonstrates thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Careport, EMR, and Outlook
• Collects/inputs data or information in appropriate databases as indicated by the Care Transitions leadership.
• Provides documentation to patient/family/caregiver under the direction of RN Case Managers.
• Independently identifies and communicates any problems or issues that affect departmental goals and outcomes.
• Performs routine tasks such as opening mail, providing accurate and appropriate information to callers, and other clerical duties.

Education:

• Required:  High School Diploma or GED
• Preferred: Associates Degree or Bachelor’s Degree

Experience:

• Required: Excellent computer skills, including proficiency with various computer systems to performed perform assigned duties, including but not limited to Meditech, Epic, Cerner, MS Outlook
• Strong communication, interpersonal, and customer service skills
• Excellent assessment and problem-solving skills

• Preferred:
• Knowledge and understanding of medical terminology
• A minimum of 2 years experience in healthcare
• Knowledge of Post-Acute community resources
• Strong organizational and prioritizing skills

Certifications:

• BLS

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled