Solutions Engineer

Striim is looking for a passionate, driven, and customer-focused Solutions Engineer to join our team in India.  As a Solutions Engineer, you will be a trustedtechnical advisor and strategic partner to a portfolio of our most important enterprise customers. You will be the primary technical point of contact as well as responsible for ensuring adoption, technical alignment, and driving long-term value from customer investment in our real-time data integration platform. This is a highly technical, customer-facing role that requires a deep understanding of our product, the customer's technical environment, and the broader data integration landscape. You will work closely with the Account Executive (AE) to provide a unified and comprehensive customer experience.

Responsibilities:

• Customer Technical Partnership:
• Build and maintain strong, long-term relationships with keytechnical stakeholders at customer accounts, including developers, engineers, and architects.
• Act as the voice of the technical customer within Striim, ensuring their feedback on product features and technical challenges is heard.
• Proactively engage with customers to understand their technical objectives, architecture, and evolving data integration requirements.
• Technical Expertise and Guidance:
• Serve as a subject matter expert on our real-time data integration platform, providing deep technical guidance, best practices, and architectural recommendations.
• Assist customers with complex implementation challenges, performance tuning, and troubleshooting of their data integration pipelines.
• Conduct technical reviews and health checks of customer environments to ensure optimal performance, scalability, and stability.
• Stay current with product updates, new features, and the broader data integration and streaming ecosystem.
• Strategic Planning and Value Realization:
• Partner with the Account Executive to develop and execute strategic account plans that align with customer goals and drive platform adoption and expansion.
• Identify opportunities for customers to leverage additional features, use cases, and products to maximize their return on investment.
• Assist the AE in preparing for and participating in Quarterly Business Reviews (QBRs) by providing technical insights, usage data, and highlighting the value delivered.
• Cross-Functional Collaboration:
• Work closely with Engineering, Product Management, and Support teams to escalate and resolve customer issues in a timely and effective manner.
• Collaborate with Sales and Professional Services to ensure a smooth customer onboarding experience and successful project delivery.
• Mentor and provide technical guidance to other team members within the Technical Account Management organization.

Requirements:

• 10+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Solutions Engineer, Customer Success Manager, or Professional Services Consultant).
• Proven experience working with enterprise B2B software, preferably in the data integration, data streaming, or big data space.
• Deep understanding of real-time data integration concepts, ETL/ELT pipelines, and data warehousing.
• Hands-on experience with at least one major real-time data integration platform (e.g., Confluent, Informatica, StreamSets, Qlik, Fivetran, HVR, Goldengate, Apache Nifi, Apache Kafka).
• Strong proficiency in at least one programming or scripting language (e.g., Python, Java, Scala).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP), cloud data platforms (e.g. Snowflake, Databricks, Cloudera), and containerization technologies (e.g., Docker, Kubernetes).
• Strong background with relational database management systems, with an emphasis on Oracle Database technologies (i.e. usage, performance tuning, replication, schema management, high availability)
• Experience with NoSQL databases, message queues, and other data stores.
• Candidates should possess exposure to emerging AI-driven enterprise solutions, including agentic AI, real-time analytics, and intelligent automation. 
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical abilities, with a customer-first mindset.
• Proven ability to manage multiple priorities and complex projects in a fast-paced environment.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Open to travel up to 25%

Benefits

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans for employees and family members.
• Gratuity Plan as per the India Gratuity Act
• Paid Time Off (Annual Leave, Sick Leave, Casual and generous public /bank holidays)
• Employee Wellness Programs: Access to free online Yoga classes, Gym membership reimbursements, Employee Wellness Assistance Program
• Sodexo Meal Program
• Internet reimbursement program
• Group Term Life Insurance
• Paid Maternity and Paternity leave
• The chance to contribute to and shape an upbeat, fully engaged culture