Senior Claims Account Manager

 At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

A Brief Overview

We are looking for a highly capable Senior Claims Account Manager to join our team and work from one of our offices. However, we are open to consider a remote working arrangement for a qualified person not living within a reasonable commute distance of one of our offices.  We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This individual will oversee third party claim administrators handling Management Liability claims on Argo’s behalf and contribute to providing superb claims results for our clients.

How You Will Make an Impact:

• Working with limited oversight under broad management direction, administer oversite of Argo Management Liability files at a TPA partner with a potentially with major impact on departmental results.
• Monitor the quality of work performed by TPAs adjusting claims for US programs.
• Act as the single point of contact for the Management Liability program for both internal and external customers
• Participate in audit and claim review process for the Management Liability program
• Conduct regular audit and claim review process for the Management Liability program.

What We Need:

• A J.D. Degree from an accredited university is required.
• At least seven years of industry experience required.
• Advanced technical expertise related to Management Liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures.
• Ability to partner with finance, actuarial, IT and marketing resources.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of the company’s internal and external business partners.
• Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• A relentless desire to continually update your skills through continuing education and self-development.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity.  Consistently considers all options and is not governed by conventional thinking.
• Ability to build commitment both internally and externally. 
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members.  Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Polished and professional written and verbal communication skills. 
• Ability to articulate the financial value of your work at multiple responsibility levels inside our business including Argo senior executives.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Location

Pay Range

Colorado (outside of Denver metro area), Illinois (outside of Chicago metro area), Washington, D.C.

$154,900 - $185,900

California (including Los Angeles and all areas outside of San Francisco metro area), Chicago, IL metro area, Denver, CO Metro Area, New York (including Albany and all areas outside of New York City Metro Area), Washington State

$170,300 - $204,300

New York City and San Francisco metro areas

$185,600 - $223,100

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.