Bilingual – French/English

Work Location:

Ottawa, Ontario, Canada

Hours:

35

Line of Business:

Personal & Commercial Banking

Pay Details:

$49,050 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview
TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description
As an Insurance Advisor you will work as a member of an inbound contact center team reporting to the Team Manager, Client Services. In the Insurance Advisor role, you will provide solutions and counsel existing and new TD clients on their auto and property insurance needs. You will deliver a customer centric approach, contributing to our legendary service. Additionally, you will: • Be responsible for achieving goals related to insurance advice and solutions • Ensure quality and productivity objectives are met • Process call backs, submissions, and mail in a timely manner • Be accountable for providing a high level of service to our clients • Perform various assigned tasks • Promote company features and benefits as part of ongoing portfolio reviews • Discuss a variety of products at every opportunity • Promote client loyalty through attention to detail and relationship-building • Remain current on all company philosophies and procedures
Internal
Each call is different and we support you to ensure your success at work. Our training programs are among the best in the industry, and we will help you develop your competencies through coaching and career development opportunities.

Requirements For this role, we specifically require:

• Fully Bilingual in French and English
• Must reside in the province of Ontario
• High School Diploma
• 2+ years of customer service/ sales experience
• Call center experience would be an asset
• Aptitude to successfully complete and pass required licensing Your relevant skillset and knowledge will also get our attention.

Show us that you:

• Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions

. • Possess computer & multi-tasking skills.

• Thrive in a dynamic and time-sensitive environment.

• Have advanced knowledge of our business and understand the functions of our various business areas.

• Are passionate, engaging and have a desire to deliver superior customer experience consistently and compassionately

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet