Full-Time
International Travel Process Analyst
Chimera Enterprises International
Compensation Overview
$130k - $142k/yr
Arlington County, Arlington, VA, USA
Hybrid
Primarily at the government facility in Arlington, with potential telework options as required by the agency.
Bachelor's
Category
 Business & Strategy (1) |
|---|
Required Skills
Customer Service
Data Analysis
Requirements
- Strong background in process management, workflow optimization, and travel administration within a complex organizational structure.
- Exceptional customer service and communication skills, with the ability to guide users clearly through complex administrative and logistical procedures.
- Ability to work extensively with administrative records, standard operating forms, and automated workflow tools.
- Ability to synthesize travel data into clear, visually appealing statistical reports and trend analyses for senior leadership.
- Bachelor’s degree in Business Administration, Management, Communications, or a related field, or four additional years of experience in lieu of a degree.
- Four to eight years of relevant experience in process management, travel administration, or customer service in a structured environment.
- Eligibility for and ability to maintain a Public Trust suitability determination.
Responsibilities
- Manage and refine CISA’s end-to-end international travel process by continuously improving procedures, forms, workflows, and policy guidance for travelers.
- Provide proactive customer-centric support to CISA personnel planning or conducting international travel, including answering complex questions, explaining policy requirements, and assisting with travel system navigation.
- Coordinate the collection, review, and distribution of post-travel trip reports, ensuring they are properly recorded, securely stored, and available for agency analysis.
- Develop, update, and maintain guidance materials, Frequently Asked Questions, and information-session content covering current travel policies and processes.
- Support the creation of strategic reports and briefing materials that identify travel trends, compile statistics, and use graphics and charts for leadership review.