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Intern – Customer Experience Data
Winter/Spring 2023
Posted on 12/8/2022
INACTIVE
Locations
Los Angeles, CA, USA • United States
Experience Level
Intern
Desired Skills
Data Analysis
R
MySQL
Postgres
Tableau
Python
Looker
Excel/Numbers/Sheets
Requirements
  • Demonstrated success in the simultaneous delivery of multiple projects and programs, exemplary attention to detail
  • Currently pursuing an undergraduate or graduate degree in Statistics, Economics, Marketing, Analytics, or similar field
  • Highly analytical, quantitative skills, and experienced in distilling data analyses into insights that drive business, new initiatives, and customer value
  • Highly proficient in Excel (lookup functions, pivot tables, etc.)
  • Experience with Tableau, Looker, Data Studio or other similar data visualization tools
  • Experience with MySQL, PostgreSQL, Metabase or other data warehouse tools
  • Experience with scripting and programming languages, such as R and/or Python
Responsibilities
  • Analyze qualitative and quantitative data to provide insight into customer sentiment, issue types, issue volume, etc. and analyze trends over time
  • Design, implement & improve processes/methodologies for data collection to provide improved visibility into customer experience and bolster analysis potential
  • Create dashboards and reports for internal stakeholders that illustrate progress towards customers experience improvement goals
  • Create data-backed objectives for the customer experience teams to strive towards
  • Collaborate cross-functionally to ensure data quality
  • Support the Customer Operations team with preparation for meetings and presentations based on findings
EVgo
Company Overview
EVgo is America's Largest Public Electric Vehicle (EV) Fast Charging Network.