Application Support Engineer II
Retail
Posted on 3/14/2024
Tekion

1,001-5,000 employees

End-to-end cloud native automotive platform
Company Overview
Tekion's mission is to build the world's best business applications in the cloud. The company's flagship product helps automotive companies power their retail.
AI & Machine Learning
Data & Analytics

Company Stage

Series D

Total Funding

$435.1M

Founded

2016

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

48%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
SQL
MongoDB
CategoriesNew
Customer Success & Support
IT & Security
IT Support
System Administration
Requirements
  • 5+ years of experience as an Application Support Engineer
  • Working knowledge of SQL, Mongo Databases & basic network configuration
  • Knowledge in DB and APIs
  • Coding skills are a huge plus point
  • Previous experience in application, production or product support
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Ability to diagnose & address application issues
  • Candidate should be ready for rotational shift
  • Basic understanding of IoT and software - preferred
Responsibilities
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ability to understand the application both functionally and technically
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals