Manager – Software Development

The Manager, Development & Production Support will supervise a subset of development team of Developers and QA Engineers focused on the maintenance of our SaaS-based application platform. This is a hands-on role requiring both strong technical expertise and experience in managing Production Support as well as Development.   

As a key technical Lead, you will work closely with DevOps and other cross-functional teams to deliver high-impact features and drive continuous support in our SaaS platform. You will play a central role in solving complex delivery challenges—balancing rapid iteration, high quality, system reliability, and user satisfaction.

The ideal candidate has a deep understanding of Java, Spring, Hibernate, ReactJS, Python, and AWS frameworks, combined DevOps engineering and a track record of collaborating and leading Agile teams through full product lifecycle development—from planning to production support. 

As part of MHK Engineering’s agility and growth strategy, team members participate in periodic rotations across different functional areas in Technology Stream. This promotes cross-team collaboration, builds well-rounded technical expertise, and reduces operational silos. Rotations are planned around Program Increment (PI) cycles and aligned with business needs to ensure smooth transitions and knowledge continuity.

*This position will be expected to collaborate onsite three (3) days per week in our Tampa office. 

Responsibilities:

• Lead the Production Support team during critical issues, providing 24/7 support coverage. Managed timely communication and status updates to both internal and external stakeholders, ensuring transparency and alignment throughout the incident lifecycle.
• Serve as team lead on incident management processes, coordinating rapid responses to software outages and production emergencies to minimize service disruptions.
• Serve as first line of defense on emergency escalations, providing regular after hours support handling escalations and writing Root Cause Analyses (RCA).
• Implement proactive Corrective Action Plan (CAP) to prevent recurring issues. 
• Lead a cross-functional Agile team of software engineers and QA in delivering high-quality software features and updates.
• Lead sprint planning, standups, retrospectives, and other Agile ceremonies.
• Oversee the full software development lifecycle from design and development to deployment and support.
• Help guide architecture, technical decisions, and best practices across Java, Spring, Python, and AWS.
• Engage in Java based coding activities such as code reviews, pair programming, and contributing to features and technical debt resolution.
• Collaborate with Product Management and DevOps to ensure timely and reliable delivery of product updates and fixes.
• Ensure smooth production operations, including proactive monitoring, incident response, and root cause analysis.
• Mentor and coach team members for both technical growth and career development.
• Own and improve team metrics like velocity, quality, and delivery timelines.
• Suggesting and facilitating process improvements including measuring, adjusting, following up, and reporting back on success
• Establish and refine CI/CD workflows relative to DevOps and SRE experience.
• Provide direct technical support for production issues, including troubleshooting, debugging, and implementing emergency fixes to ensure system stability and minimize downtime.
• Build and grow client trust (whenever necessary) by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client’s goals and use cases. Consistency creates reliability, and the client’s success is MHK’s success. 
• Understand and utilize AI technology to help streamline processes and enhance deployment

Education Requirement:

• Bachelor’s degree is required, preferably a BS in Computer Science or related degree.  Master's degree in computer science or related field is preferred. 

Experience Requirements:

• 7+ years of professional software development experience, including:
• 3+ years with Java & Spring ecosystem.
• 2+ years with Python-based tools, scripting, or APIs.
• 3+ years using AWS (EC2, Lambda, S3, CloudWatch, etc.).
• 3+ years managing engineering teams in an Agile/Scrum environment.
• Proven experience in application production support within a Java-based environment.
• Extensive knowledge of AWS, Java, J2EE, JavaScript, GWT, React, Python, Hibernate, MySQL, JDK, UNIX, Cron, and Shell Scripting.
• Experience with source control systems is required.
• Hands-on experience with CI/CD pipelines, monitoring tools, and release processes.
• Demonstrated ability to manage high-pressure situations, such as critical software outages and emergencies.
• Deep understanding of incident management, root cause analysis, and ITIL frameworks.
• Ability to interface well with Professional Service staff and other non-technical members of the organization. 
• Strong problem-solving skills and ability to make architectural trade-offs.
• Experience in SaaS product development and managing live production systems is preferred.
• Solid analytical and development skills.
• Strong communication skills (verbal and written).
• Experience and ability to work in a constantly changing, fast paced, and deadline-driven environment.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey.  We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships - with MHK clients and one another - through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment   
• Exercise/Health Club reimbursement opportunity 
• Monthly dependent care reimbursement opportunity 
• Short Term and Long Term disability 
• Basic Term Life and AD&D Insurance

Paid Time Off

• 18 days Paid Time Off  
• 15 Company Paid Holidays in 2025 

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