Sales Training Program Manager

Description

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

The Sales Training Program Manager is responsible for the continuous improvement and ongoing maintenance of the LiftOne sales systems training and onboarding programs. The role will interact regularly with the sales operations, sales support, marketing, business technology, and regional sales teams to ensure all projects and efforts have an intentional training plan designed for the end user. This role is integral in improving system adoption, awareness, and usage across the sales organization. 

Essential Functions

Training & Development

• Partner with key leaders and stakeholders to design, develop and deliver strategic learning offerings and standard work processes including job specific training for sales team members.
• Manage projects associated with sales training across LiftOne. Lead project teams and workstreams to solution appropriate training methods.
• Provide oversight, coaching, guidance, and support to adjunct trainers and subject matter experts across the enterprise; manage relationships across various teams and locations to deliver training.
• Primary internal training position for the LiftOne Sales systems including Salesforce, HYG Novo, & HYG HY-IMPACT.
• Creates onboarding and training programs for LiftOne users working closely with Organization Development team’s Program Manager.
• Manages and develops intentional training cadence to ensure system adoption and utilization for all Sales related systems.
• Creates and Develops reference material and user documentation; providing help desk support; training users.
• Supports Business Technology efforts and enhancements through conducting and assisting in User Acceptance Testing (UAT).
• Maintains system protocols and “playbook” for Salesforce and related systems; documents and shares strategic best practices across the sales force.
• Monitor, deliver, and interpret ROI metrics for business impact, adoption, utilization, and alignment.
• Partners directly with LiftOne leaders to onboard and train new sales team members.
• Lead periodic individual development planning sessions with sales team members and leadership to identify training needs in support of advancement.
• Advocate for sales team member development. Promote development needs to LiftOne leadership to ensure high levels of participation and timely advancement.
• Act as a mentor for sales team members. Assess individual development needs and challenges. Provide support and coaching to help personnel succeed.
• Maintain a thorough understanding of individual and group performance. Identify opportunities to leverage refresher training to achieve and sustain improved skill and knowledge.

Sales Enablement and Support

• Provides backup support of sales systems (Salesforce and NOVO).
• Partners on key projects that drive prospects, lead and customer retention efforts.
• Understand NLS and customer feedback to ensure sales organization is successfully integrating feedback into current and future efforts.
• Documents key success wins within sales, opportunities for customer spotlights and collaborates with Marketing to share to appropriate parties.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

Required:

• Two years’ experience in sales, account management, training program management, or similar.

Preferred:

• Bachelor’s degree in business, business administration, or similar job-related degrees.
• Five years’ experience in sales, account management, or similar.
• Two years’ experience in training program administration or management.
• Experience with Salesforce, SAP, and NOVO.
• Experience with a variety of business software, including Microsoft Office Suite and Smartsheet.

Travel Requirements

Up to 30% travel possible.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#LiftOne

EEO/AA Employer. All qualified individuals are encouraged to apply.