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Sales Manager
Customer Success
Posted on 6/14/2022
Needham, MA, USA
Experience Level
Desired Skills
Customer Service
  • Exceptional business judgment acting with high integrity
  • Demonstrates skills of a change agent, flexible to change, expresses a level of maturity related to business changes and demonstrates empathy as change relates to individuals on the team
  • Demonstrates excellent teamwork, respectful of differing styles, viewpoints, experience and diversity in general
  • Actively seeks out feedback to drive self-improvement; applies learned feedback quickly and with purpose
  • Comfortable advocating for customers in a manner that is collaborative, easily understood and recognizes priorities of other teams
  • Is an advocate for the TAMG brand
  • Bachelor's Degree
  • Hiring, selection, pipeline management of candidates
  • Employee engagement covering all aspects of the employee's lifecycle at TAMG
  • Pipeline management
  • Active coaching for success - call shadowing, pitch sharing, one-on-ones, team meetings, etc
  • Conflict Management / Change Management / Performance Management
  • Exceed Retention and acquisition revenue targets, customer satisfaction, conversion and related KPIs on a monthly, quarterly, and annual basis
  • Efficiently and effectively drive a high volume of outbound calls in a metrics-driven inside sales center
  • Ensure optimal coverage of all territories at all times
  • Coach the team on customer engagement skills such as negotiation, objection-handling and closing skills
  • Execute on weekly forecast and pipeline review governance model
  • Work across other core disciplines in Inside Sales to ensure smooth touchpoints and handovers
  • Work to onboard new talent and improve the ramp time for full productivity
  • Provide support to the team by handling customer call escalations; answering questions that the sales team are not able to, and addressing customer service issues
  • Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met
  • Track and report on Key Performance Indicators
  • Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise
  • Leverage leadership to hold the team accountable and inspire them to achieve results
  • Help to create a team environment that rewards achievement and makes individuals want to come to work each day
  • Significantly grow the existing business by ensuring we have the renewal and optimization activities possible
Desired Qualifications
  • At least 3 years of Sales Management experience; experience leveraging technology to enable clients is a plus
  • Exceptional SFDC knowledge is a plus, above average knowledge of tools and systems that enable higher efficiency in an Inside Sales environment

1,001-5,000 employees

Travel guidance platform
Company Overview
Liberty TripAdvisor Holdings' principal assets consist of its subsidiaries TripAdvisor and BuySeasons.