Full-Time

Director – Service Reliability Operations

Posted on 10/31/2025

Deadline 11/30/25
Expedia Group

Expedia Group

Online travel booking platforms and services

Compensation Overview

$201k - $281.5k/yr

+ Top of range pay up to 321,500 based on performance

Seattle, WA, USA + 1 more

More locations: Austin, TX, USA

In Person

Category
Engineering Management (2)
,
Requirements
  • 10+ years in technology operations roles, with 5+ years leading NOC/SRE/IT Ops teams in a 24x7 global environment
  • Experienced in driving ITSM practices (especially Incident & Problem Management) at scale
  • Technically fluent in incident management tools (PagerDuty, OpsGenie, ServiceNow, etc.), observability stacks (Datadog, Splunk, Grafana), and automation frameworks
  • Understands how to work with both engineering and business teams under pressure during high-severity incidents
  • Demonstrated experience building and scaling globally distributed teams, with a focus on India-based delivery
Responsibilities
  • Lead & Manage a number of high-performing 24/7 NOC teams responsible for incident detection, response, communication, and coordination
  • Operational Ownership of key ITIL processes: Incident, Event, and Problem Management – driving consistency and service maturity
  • Act as a Bridge between real-time operational response and upstream engineering, reliability, and security teams
  • Drive Incident Excellence – ensuring timely escalation, executive communication, and end-to-end accountability
  • Champion Continuous Improvement, learning from incidents and embedding those learnings into improved processes and tooling
  • Collaborate with Engineering and Security teams to define the future-state Reliability Operations Center (ROC) – combining observability, automation, and SOC-lite capabilities into one operational motion
  • Implement Automation to reduce toil, improve first-responder effectiveness, and enhance alerting
  • Foster Talent – hiring, mentoring, and developing a team culture grounded in curiosity, accountability, and collaboration
  • Support Strategic Programs – such as integrating hybrid cloud observability, agent-based monitoring, and predictive anomaly detection
  • Contribute to Operational Reporting – surfacing KPIs, reliability metrics, and post-incident data to leadership and stakeholders
Desired Qualifications
  • Bonus: Experience with or exposure to Security Operations functions, or an interest in converged operations models (e.g., ROC/SOC)
  • A clear communicator who thrives in ambiguity and knows how to operate with urgency but without panic
  • Comfortable with on-call rotations, shift-based teams, and operational rigor in a real-time, always-on environment

Expedia Group runs several travel booking brands such as Expedia, Hotels.com, and Vrbo, allowing travelers to search and book flights, hotels, car rentals, vacation packages, and activities. It earns revenue mainly through commissions on bookings and by selling advertising space to travel providers. The company uses a shared technology platform and data tools to connect travelers with options and help partners optimize pricing and operations. Its goal is to simplify planning and booking trips for travelers while helping travel providers grow their business through its platforms and data insights.

Company Size

N/A

Company Stage

IPO

Headquarters

Bellevue, Washington

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Derek Andersen's Amazon and Snap fintech expertise accelerates Adyen payment integration efficiency.
  • Jefferies Buy upgrade and $2.5 billion credit facility enable strategic acquisitions.
  • RBC exclusive partnership demonstrates replicable enterprise contract model for global banks.

What critics are saying

  • Uber captures user data and fees while Expedia supplies inventory without customer ownership.
  • Booking Holdings' superior AI personalization diverts high-value leisure travelers from Expedia.
  • Google Travel's AI metasearch bypasses Trivago, reducing Expedia's paid click revenue.

What makes Expedia Group unique

  • Uber partnership integrates Expedia's 700,000 hotels into super app for 46 million subscribers.
  • B2B segment grew 24% YoY in Q4 2025 via Rapid API platform adoption.
  • Tiqets acquisition targets $271 billion tours market where only 33% bookings online.

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Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Company News

Travel Trade Today
Apr 11th, 2026
Expedia's Adyen partnership: impact on valuation.

Expedia's Adyen partnership: impact on valuation. Comprehensive Summarization: Expedia Group has partnered with Adyen to integrate the latter's Intelligent Money Movement platform into its operations. This collaboration aims to centralize and streamline payment flows for Expedia's customers and partners across various regions and channels. The primary objectives of this partnership are to enhance operational efficiency, improve cash visibility, and provide a smoother payment experience within Expedia's travel ecosystem. Expedia Group, listed on NasdaqGS under the ticker EXPE, is currently trading at $228.09. Over the past year, the stock has seen a 52.8% increase, although the year-to-date return is a 19.4% decline, presenting a mixed performance picture for investors. Key Points: * Expedia Group has partnered with Adyen to implement the Intelligent Money Movement platform, aiming to centralize and streamline payment operations globally. * The collaboration focuses on enhancing operational efficiency, cash visibility, and improving the payment experience for Expedia's customers and partners. * Expedia's stock (NasdaqGS:EXPE) is currently trading at $228.09, with a 52.8% increase over the past year, but a 19.4% decline year-to-date, indicating mixed investor sentiment. * The partnership is part of Expedia's broader strategy to integrate payments infrastructure alongside its core travel platform. Actionable Takeaways: * Enhanced Payment Efficiency: By integrating Adyen's platform, Expedia can streamline its payment processes, potentially reducing operational costs and improving cash flow management. This could lead to better financial stability and more efficient resource allocation within the company. * Improved Customer Experience: A smoother payment experience can enhance customer satisfaction and loyalty, as travelers may encounter fewer payment-related issues or delays. This could be particularly beneficial in a competitive travel market where customer experience is a key differentiator. * Market Positioning and Investor Confidence: The 52.8% increase in stock price over the past year, despite a 19.4% decline year-to-date, suggests a mixed performance. Investors may view this partnership positively, potentially boosting investor confidence and possibly leading to increased stock value in the future. Contextual Insights: The integration of Adyen's Intelligent Money Movement platform into Expedia's operations reflects a broader trend in the travel industry towards digital transformation and fintech integration. As travel companies increasingly rely on digital platforms for booking and payments, partnerships with fintech companies like Adyen become crucial for enhancing operational efficiency and customer experience. This move aligns with the growing emphasis on operational efficiency and customer-centric solutions in the travel sector. Furthermore, the mixed performance of Expedia's stock highlights the volatility and challenges faced by travel companies, even as they innovate and expand their digital offerings. Thought leaders in the travel industry emphasize the importance of embracing technology to stay competitive, and Expedia's partnership with Adyen is a clear example of such an initiative. As the travel industry continues to evolve, such strategic partnerships will likely become more common, driving further innovation and growth.

Travel Trade Today
Apr 9th, 2026
Expedia transfers Canadian booking to Hopper.

Expedia transfers Canadian booking to Hopper. Canada - August 2023 In short: Expedia Group will power travel for Canada's largest bank, RBC, in a new exclusive B2B partnership. Expedia to operate RBC's travel operations. According to Skift, Expedia Group has secured an exclusive travel contract with RBC, a move that could impact other Expedia partnerships with Canadian financial institutions. The exclusive deal means RBC's travel needs will be managed exclusively through Expedia's B2B arm, Hopper Technology Solutions, which has operated Expedia's corporate travel program for around a dozen years. The partnership is set to launch soon, though the exact start date has not been specified. Key details. * Exclusive Deal: RBC's travel operations will be managed exclusively by Expedia's Hopper platform, preventing any other Canadian financial institutions from powering RBC's travel through Expedia. * Timeline: The partnership is expected to launch soon, but the exact date is not provided in the source. * B2B Focus: This exclusive arrangement positions Hopper as RBC's dedicated travel provider, potentially streamlining corporate travel management for the bank's employees and clients. What travel professionals should know. TMCs and corporate travel managers in Canada should prepare for a shift in RBC's travel management landscape. With Expedia's Hopper platform now handling RBC's travel needs, Canadian corporate travelers may experience streamlined booking processes and integrated solutions through Expedia's extensive travel network. This exclusive arrangement could also influence how other Canadian financial institutions approach their travel partnerships with Expedia, potentially leading to increased competition for corporate travel contracts in the Canadian market. Frequently asked questions. What is Expedia's role in this partnership? Expedia Group will operate RBC's travel operations through its B2B platform, Hopper Technology Solutions, managing all travel bookings and services for the bank. Which travel trade segments does this affect? This partnership primarily impacts corporate travel managers and TMCs serving RBC's employees and clients in Canada, as their travel bookings will now be managed exclusively through Expedia's platform. When does this take effect? The partnership is set to launch soon, though the exact start date has not been disclosed in the source article.

Simply Wall St
Apr 4th, 2026
How Investors May Respond To Expedia Group (EXPE) After Jefferies’ AI-Focused Upgrade And New Credit Facility

In recent days, Jefferies upgraded Expedia Group to a Buy rating and highlighted the company’s strong B2B performance, AI investments, and institutional interest, while Expedia also secured a new US$2.50 billion unsecured revolving credit facility maturing in 2031 to enhance its financial flexibility. Asset managers such as Artisan Partners underscored Expedia’s expanding AI-powered travel platforms, disciplined capital allocation, and solid free cash flow profile, reinforcing confidence in...

7x24ticket.com
Mar 27th, 2026
Law firm sues security company over hidden cameras in Expedia campus bathrooms.

Law firm sues security company over hidden cameras in Expedia campus bathrooms. A new civil lawsuit seeks people who may have been victimized by hidden cameras placed in bathrooms inside Expedia's ... source

Yahoo Finance
Mar 19th, 2026
Expedia Group surges 20% in a month on strong B2B growth and rising free cash flow

Expedia Group shares have risen 20.8% over the past month, outperforming rivals Airbnb (4.9%), Booking Holdings (10.8%) and TripAdvisor (-10%). The stock surge follows strong fourth-quarter 2025 results driven by robust travel demand, margin expansion and rising free cash flow. The company's B2B segment has emerged as a key growth driver, with gross bookings and revenues jumping 24% year over year in the fourth quarter, substantially outpacing consumer business growth. The expansion is fuelled by the Rapid API platform, which enables partners to access Expedia's travel inventory, and increased activity from travel agents and corporate partners. Expedia is extending consumer business capabilities to B2B channels, including new offerings like "Cancel for Any Reason" insurance, whilst pursuing strategic acquisitions to expand travel experiences available through partner networks.

INACTIVE