Night Auditor

Job Description

In this full-time role, you will primarily oversee the night auditing process, ensuring all guest accounts, revenue postings, and reports are accurate while creating a warm and personalised experience for every guest overnight.

Two nights per week, you will take on Night Manager responsibilities, leading the overnight team, maintaining the safety and security of guests, staff, and the property, and ensuring service standards remain exceptional.

This is a fantastic opportunity to develop your operational and leadership skills in a supportive luxury hotel environment, where your attention to detail, professionalism, and calm presence will make a real difference to both guests and the team.

Key Responsibilities:

• Conduct night audit procedures, including reconciling daily revenue, verifying guest accounts, and preparing audit reports.

• Welcome late arrivals and farewell early departures, ensuring a smooth and personalised guest experience.

• Respond promptly to guest requests and enquiries, delivering solutions with professionalism and warmth.

• Coordinate with Front Office and other departments to ensure seamless overnight operations.

• Provide an effective handover at the start and end of each shift.

• On relief Night Manager nights:

  • Oversee all overnight operations, maintaining safety and security.

  • Lead the night team, ensuring service excellence and smooth operational flow.

  • Handle any guest concerns or issues that arise overnight with composure and focus.

Qualifications

• Previous experience as a Night Auditor or in a similar operational role within a hotel environment.

• Previous Night Manager or supervisory experience is highly regarded.

• Calm, confident, and composed under pressure.

• Strong team focus with the ability to engage, mentor, and lead by example.

• Enthusiasm for connecting with guests and delivering personalised service.

• Exceptional presentation, grooming, and communication skills.

• High level of computer literacy; Opera experience preferred.

• Availability to work across a 7-day roster, overnight 11:00pm to 7:00am, including two relief Night Manager nights per week.