Full-Time

Technical Support Specialist

Confirmed live in the last 24 hours

Signal

Signal

51-200 employees

Privacy-focused messaging platform with encryption

Consumer Software
Cybersecurity

Compensation Overview

$35 - $45Hourly

Senior

Remote in USA

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
JavaScript
iOS/Swift
Android Development
Linux/Unix
HTML/CSS
Requirements
  • Demonstrated technical aptitude - e.g. JavaScript and HTML modifications.
  • Previous experience in supporting consumers of a large mobile app or in resolving technical issues with patience and a sense of humor.
  • Excitement for problem-solving balanced with building empathy for the user.
  • Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms.
  • Fluency in written English, additional spoken or written languages can be beneficial.
  • 5+ years of industry experience.
Responsibilities
  • Help make private communication simple.
  • Identify friction points and share new features with millions of people.

Signal provides a messaging platform that prioritizes user privacy through end-to-end encryption. This means that messages and calls made through Signal are secure and can only be accessed by the intended recipients, ensuring that no one else, including Signal itself, can read or listen to them. The platform includes features such as voice and video calls, group chats, and encrypted stickers, all available without long-distance charges. Unlike many tech companies, Signal operates as an independent nonprofit, funded by grants and donations rather than advertising or user tracking. This commitment to privacy and independence sets Signal apart from its competitors, with the goal of providing a secure communication service for individuals and groups who value their privacy.

Company Stage

N/A

Total Funding

$48.6M

Headquarters

Indianapolis, Indiana

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

11%

2 year growth

30%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for encrypted messaging apps post-'Salt Typhoon' cyberattacks boosts Signal's relevance.
  • NIST's post-quantum standards offer Signal a chance to enhance its encryption technologies.
  • Growing privacy concerns highlight Signal's value proposition in secure communications.

What critics are saying

  • Signal's removal from China's App Store limits growth in a significant market.
  • Competitors adopting post-quantum encryption may pressure Signal to advance its technologies.
  • Signal's initial government funding may raise questions about its independence.

What makes Signal unique

  • Signal offers state-of-the-art end-to-end encryption for all communications.
  • Signal operates as an independent nonprofit, ensuring no major tech company influence.
  • Signal's privacy-centric approach is integrated into its core operations, not an optional feature.

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Benefits

Remote work flexibility

Healthcare, vision, and dental

401(k)