Full-Time

Technical Support Specialist

Confirmed live in the last 24 hours

Signal

Signal

51-200 employees

Privacy-focused messaging platform with encryption

Consumer Software
Cybersecurity

Compensation Overview

$35 - $45Hourly

Senior

Remote in USA

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
JavaScript
iOS/Swift
Android Development
Linux/Unix
HTML/CSS
Requirements
  • Demonstrated technical aptitude - e.g. JavaScript and HTML modifications.
  • Previous experience in supporting consumers of a large mobile app or in resolving technical issues with patience and a sense of humor.
  • Excitement for problem-solving balanced with building empathy for the user.
  • Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms.
  • Fluency in written English, additional spoken or written languages can be beneficial.
  • 5+ years of industry experience.
Responsibilities
  • Help make private communication simple.
  • Identify friction points and share new features with users.

Signal provides a messaging platform that prioritizes user privacy through end-to-end encryption. This means that messages and calls made through Signal are secure and can only be accessed by the intended recipients, ensuring that even Signal cannot read users' messages. The platform includes features like voice and video calls, group chats, and encrypted stickers, all available without long-distance charges. What sets Signal apart from its competitors is its nonprofit status, which allows it to operate independently without relying on advertising or user tracking for revenue. Instead, it is funded by grants and donations from users and supporters. The goal of Signal is to offer a secure and private communication service for individuals and groups who value their privacy.

Company Stage

N/A

Total Funding

$48.6M

Headquarters

Indianapolis, Indiana

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

11%

2 year growth

27%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of encrypted apps post-'Salt Typhoon' boosts Signal's user base.
  • NIST's post-quantum standards offer Signal a chance to enhance encryption.
  • Privacy concerns drive demand for secure platforms like Signal.

What critics are saying

  • Removal from China's App Store limits Signal's growth in a key market.
  • Competitors adopting post-quantum encryption may pressure Signal to innovate.
  • Meta's Threads growth could divert users from Signal.

What makes Signal unique

  • Signal offers state-of-the-art end-to-end encryption for all communications.
  • Signal operates as an independent nonprofit, ensuring no major tech company influence.
  • Signal's funding model relies on donations, avoiding ads and user tracking.

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Benefits

Remote work flexibility

Healthcare, vision, and dental

401(k)