Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer in supporting a critical function within the Wells Fargo Enterprise, Mainframe and Midrange Console Monitoring.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of scripting languages, - JCL, system utilities, operating systems, tape processing, scheduling packages and incident and change management principles. 
• Demonstrated ability in MF skills: z/OS related (JES2, VTAM etc.), CICS, IMS, DB2, HMC, Console commands, IPL etc. 
• Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (system, network, application, or field hardware). 
• Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware)
• Must be self-motivated, able to multi task and work under pressure as a member of a high performance geographically dispersed team

Job Expectations:

• Monitor the overall Mainframe/Midrange system environment, responding to alert messages and resolving routine production, application and system problems according to operating instructions or with guidance to ensure that the data center service commitments are met.
• Implement best practices for Mainframe Operations. Process Development, Quality Management Processes, Industry Knowledge
• Runs scripts and drafts updates to processing procedures / documentation within the data center for application processing and backup
• Participate in initiatives and identify opportunities for technology operations
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Schedule daily team duties and activities to ensure coverage and to ensure the data center service commitments are met.
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders
• Lead or participate in initiatives and projects within technology operations
• Plan and design, document and enforce escalation policies and procedures
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.