Full-Time

Servicennow Engineer

India

Photon

Photon

Global AI and digital solutions provider

No salary listed

Chennai, Tamil Nadu, India + 1 more

More locations: Bengaluru, Karnataka, India

In Person

Category
IT & Security (1)
Required Skills
Agile
ServiceNow
SCRUM
DevOps
Requirements
  • Strong knowledge and experience in IT Service Management and IT Business Management, including expertise in CMDB, IT Asset Management, Software Asset Management integrations, and infrastructure management.
  • A proven track record of success in managing complex IT environments and leading projects and service delivery.
  • Strong analytical skills and the ability to communicate technical information to both technical and non-technical stakeholders.
  • Experience with ServiceNow ITBM and ITSM suites, as well as advanced knowledge, understanding, and implementation experience with ServiceNow ITSM, ITBM, IT Asset Management, CMDB, Discovery, and Service Catalogue solutions, best practices, and industry trends.
  • Experience in application development, standards and DevOps, and a deep understanding of Cloud applications, especially ServiceNow.
  • Strong business relationship management and project management skills, with a desire for continuous improvement and innovation.
  • Professional experience in a large global organization, utilizing internal and external IT services and working with standard global processes in a business-driven IT services environment.
  • Highly organized, with exceptional problem-solving skills and the ability to manage multiple tasks and projects simultaneously.
  • Empathetic and customer-focused, with strong communication skills and a passion for delivering high-quality services.
  • A proactive and positive attitude, able to work independently or as part of a team in a fast-paced environment.
  • The willingness to assume ownership of responsibilities and be accountable for outcomes, while maintaining professionalism and integrity in all interactions.
  • The ability to look continuously for opportunities to improve processes, systems, and tools to optimize IT service delivery and achieve business objectives.
  • Passionate about staying up to date with industry trends and technologies, and actively in search of opportunities to expand skills and knowledge.
Responsibilities
  • Lead the development and evolution of IT Service Management and IT Business Management solutions in accordance with ITIL processes.
  • Train and educate team members on ITSM processes and methodologies, including technical writing of process documents, training materials, and technical specifications on ITSM and ServiceNow topics.
  • Conduct research on industry standards and best practices to drive optimization on the ITBM and ITSM modules.
  • Manage and maintain the self-service portal, service catalogue, workflows, catalogue items, and UI pages to ensure efficient and effective IT service delivery.
  • Act as a subject matter expert for ServiceNow and actively collaborate with solution architects on IT standards, innovation, and integration opportunities to enable new value chains and operational efficiencies.
  • Serve as a liaison and first point of contact between the company and ITSM vendors, including ServiceNow, and contribute to supplier negotiations for new contracts or renewals.
  • Develop and maintain governance for licence and add-on management of existing and new applications.
  • Evaluate each application and provide recommendations to address and reduce potential risks associated with those applications.
  • Apply agile and SCRUM methodologies in an ITSM and ServiceNow context to drive the successful delivery of projects.
  • Process service requests on occasion, managing the service request queue and ensuring timely resolution and customer satisfaction.
Desired Qualifications
  • ITIL Foundations certification (v3 or v4) is preferred, but not required.

Photon helps large enterprises accelerate AI adoption and digital growth. It delivers AI management, digital innovation, product design thinking, and engineering to implement and run AI solutions, scale products and experiences, and improve operations. By serving thousands of employees across many countries and working with a sizable portion of the Fortune 100, Photon combines global delivery with a broad skill set to handle billions of daily touchpoints. Its goal is to keep clients agile and future-ready by expanding AI capabilities and digital initiatives across industries.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI boosts Photon's UX/UI prototyping for Fortune 100 clients.
  • Omnichannel MarTech consolidation expands Photon's Salesforce integrations.
  • AI personalization aligns with Photon's data-driven 1 billion interactions.

What critics are saying

  • Salesforce Einstein GPT undercuts Photon's integrations for Fortune 100 clients.
  • Accenture's Navisite acquisition steals 40% of Photon's Fortune 100 clients.
  • TCS launches rival Digital HyperExpansion in Q1 2026, undercutting pricing.

What makes Photon unique

  • Photon manages 1 billion daily customer interactions via Digital HyperExpansion.
  • Photon deploys 7,500 digital engineers for Fortune 100 infrastructure modernization.
  • Photon excels in vertical-specific consulting for financial services and healthcare.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Performance Bonus

Company News

AiThority
Mar 23rd, 2026
Exein unveils next-generation runtime security to protect the ai-native world.

Exein unveils next-generation runtime security to protect the ai-native world. * Photon blocks cyberattacks before execution across physical AI and IoT, autonomous AI agents and cloud and edge infrastructure * Kernel-level prevention sets a new standard beyond traditional user-space detection * Builds on Exein's position as the world's largest runtime security provider, protecting over two billion devices Mar 23, 2026 Prev Next 1 of 42,872 Exein, the global leader in runtime cybersecurity, unveiled Photon, a preemptive breakthrough solution that blocks cyberattacks at the point of execution. Designed for the AI-native world - where digital and physical systems are now inseparable - Photon marks a fundamental shift in how critical infrastructure protects itself. Unlike traditional cybersecurity solutions that detect threats after compromise - typically operating in user space and relying on a cloud network - Exein's Photon operates directly inside the kernel, preventing malicious execution paths before they can run. By blocking attacks before the point of execution, the technology dramatically reduces latency and eliminates entire classes of threats before damage occurs. If malicious instructions cannot execute, the attack itself cannot take place. This advancement establishes a new category of runtime security designed for systems that cannot be disconnected: physical AI and IoT environments, autonomous AI agents, and local hybrid cloud and edge infrastructure. In these environments, from industrial robotics and critical infrastructure to AI-driven platforms, downtime is not an option, and protection must be more precise and granular, blocking malicious threats without shutting down the entire process. The announcement at the RSA Conference (RSAC) comes as cyber threats increasingly target physical systems. Last month, the Munich Security Report 2026 warned that cyber operations are now engineered to cause real-world disruption, accelerating regulatory intervention after voluntary measures failed to address systemic vulnerabilities. At the same time, the speed of attacks is accelerating dramatically: recent threat intelligence shows average attacker 'breakout times' fell to just 29 minutes in 2025, 65% faster than the previous year, driven in part by AI-assisted automation. Protecting the digital and physical in the AI era Artificial intelligence is already capable of identifying vulnerabilities in software and infrastructure. In the near future, these models will not only detect weaknesses but exploit them autonomously to launch attacks at machine speed. As the scale and sophistication of these attacks grow, traditional runtime security systems that rely on detection alone will no longer be sufficient. Photon introduces a new model of preemptive runtime security designed for this AI-driven environment. Rather than detecting attacks after they begin, it prevents malicious execution paths from running in the first place, blocking threats in real time before they can impact the system. Unlike conventional security tools that operate in user space alongside the applications they protect, Photon operates directly within the kernel, the core of the operating system. By enforcing protection at this foundational layer, rather than merely detecting and stopping attacks, it prevents them from executing in the first place - all in real time. This marks a major milestone as physical and digital systems converge, positioning Photon as a new reference architecture for securing physical AI, agent AI and cloud and hybrid infrastructure. Gianni Cuozzo, Founder and CEO of Exein, said: "In a future where the world is infinitely connected with humanoid robots walking among Aithority, local LLMs powering intelligent edges, autonomous drones reshaping mobility, and billions of new autonomous systems bridging the digital and physical realms, preemptive runtime security represents the new generation of protection, built into the very DNA of every device from the ground up. "Exein was born to make this vision a reality: transforming every connected device into a fortress of security, forging the largest decentralised immune system for digital life - cross-vendor, cross-platform, and cross-system. We stand as the first line of defence between the boundless digital world and the physical one we live in, empowering manufacturers to build inherently safe innovations and already safeguarding over 2 billion devices worldwide."