INACTIVE
Full-Time
Field Operations Manager
Mobility solutions
Junior, Mid, Senior
Aspen, CO, USA
Required Skills
Customer Service
Requirements
- A self-starter who is comfortable taking on a high level of responsibility
- Previous project management, operations, or customer service experience are a plus
- Outgoing and sociable; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English, additional languages a plus
- Based in the Aspen, CO area and can easily be on site 3 days a week
- Experienced in managing (including scheduling) a team
- Excited to taking initiative and own new projects
- Comfortable with ambiguity with the ability to evolve / adapt as conditions change
- Experienced in managing projects with multiple stakeholders
Responsibilities
- Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
- Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards
- Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Desired Qualifications
- Bachelor's degree is a plus
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
Company Stage
Series G
Total Funding
$1.1B
Headquarters
New York, New York
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 29%2 year growth
↑ 31%Benefits
Competitive salaries and equity packages.
Health and wellness benefits.
Local volunteer opportunities.
Support for all new parents.
Learning opportunities through our Via-Versity.
Employee Resource Groups.
INACTIVE