Operations Specialist

Position Summary

Are you an operations-minded professional who thrives in a fast-paced, people-first environment? Join the Chapter SWAT Team—our elite group of travel-based specialists dedicated to Serving Wendy Across Teams. At Chapter, “Wendy” is our ideal guest: confident, curious, and committed to feeling her best. As a SWAT Team Operations Specialist, you’ll travel between studios to provide essential operational support when and where it’s needed most.

Whether supporting studio operations, stepping into front-of-house roles, or enhancing team performance, you’ll ensure that every guest receives the trusted Chapter experience—outstanding service, smooth operations, and the warm, personalized attention we’re known for.

What You'll Do

• Deliver Operational Excellence: Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.

• Champion Wendy’s Experience: Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios.

• Drive Sales & Memberships: Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction.

• Support Studio Teams: Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.

• Ensure Brand Standards: Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.

Who You Are

• Experienced in guest service, hospitality, or operations with a passion for helping people feel seen and supported

• Adaptable, positive, and energized by travel and new environments

• Confident working both independently and collaboratively in team settings

• Tech-savvy, organized, and comfortable managing multiple priorities at once

• Proud to represent a mission-driven brand and committed to operational excellence

Requirements

• Experience: Minimum 2 years in guest service, retail, operations, or a related customer-facing role

• Travel: Regional travel required—must have reliable transportation and flexibility to support studio needs across locations

• Education: High school diploma or equivalent required; associate or bachelor’s degree a plus

• Technology: Comfortable using EMR systems, scheduling tools, and digital communications platforms

Why Chapter?

At Chapter, we believe that confidence is powerful—and that exceptional service should be consistent, accessible, and transformative. By joining the Chapter SWAT Team, you’ll play a key role in delivering that experience across locations. You’ll grow professionally, contribute to a mission-driven team, and make an immediate impact—one Wendy at a time.

Ready to serve Wendy wherever she needs you most? Apply now and join the Chapter movement.