Dealer Relations Associate

About the Role:

Grade Level (for internal use):

09

Part of automotiveMastermind’s success is attributed to our unique culture and “One Team…” philosophy. The Dealer Relations Associate (DRA) will embody this philosophy and act as an extension of our Dealer Relations Team by providing support in an array of administrative and dealer partner outreach functions. The Dealer Relations Associate will be assigned to support one or more Director[s] of Dealer Relations along with their team of Dealer Relations Managers, usually made up of 7 to 10 people. Each Director[s] maintains a book of business of 100+ accounts (dealerships) and the Dealer Relations Managers are responsible for servicing these stores in a variety of ways.

Dealer Relations Associate’s Responsibilities Include (But Not Limited To):

• Collaborate with your assigned Region[s] to ensure alignment on customer’s needs – both internal & external.

• Deliver 3 - 4 virtual user training sessions to our dealer partners each week via Zoom to multiple participants at a time, sharing best practices and efficiencies of our technology. 

• Stay current on new features and accelerate product adoption by working closely within your respective region[s], as needed.

• Obtain and submit required marketing co-op related documents in a timely basis. This will allow dealerships to be reimbursed for part or all of automotiveMastermind’s services via email to dealerships in your market once a month or on a custom request basis.  

• Monitor, coordinate & manage dealer support tickets for DRMs, as needed, and follow up to ensure timely completion and resolution of original ticket. 

• Prepare and build out monthly and quarterly business presentations extracting data and insights from internal metrics and data, namely automotiveMastermind’s Performance Insights Dashboard, in order to highlight utilization, possible attribution concerns and areas of opportunity for dealerships in your market. 

• Execute daily administrative support, carrying out assignments that include but are not limited to: Discounts, MSRP adjustments, Custom Model-Mapping, Adding/Removing new users, Trade Book Adjustments, PS lines, Pre-Owned APRs, Trim Confirmations. 

• Establish a close professional relationship with dealer partners in your market that will foster continued support and reduce the sole reliance on a Dealer Relations Manager

• Provide reliable, professional, and ongoing communication by phone, Zoom and/or email, answering any questions or concerns and resolving any issues for dealer partners in your market. 

• Provide additional support on other assignments based on the organization’s needs, including but not limited to additional reporting, virtual user training, custom reports, work on special campaigns and other impromptu requests.

Minimum Requirements:

• Two years professional experience – administrative sales, marketing, or customer service preferred.

• Prior Automotive, SaaS or Automotive SaaS is a plus.

• Experience in a high-volume, fast-paced, client-facing and/or technology-driven environment is a plus

• Proficient in Microsoft Suite products, Excel, Word, OneNote, and PowerPoint.

• Experience working with CRM tools, Salesforce and are at ease with technology.

• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.

• Strong ability to establish rapport and develop meaningful relationships with your clients. 

• Highly curious, eager to learn and adaptable to new challenges.

• Strong aptitude for problem solving, including research and cross departmental collaboration.

• Proactively solicit feedback, ask clarifying questions and resolve issues in a non‐confrontational way. 

• Team player with the ability to collaborate on customer accounts, new features and internal processes

• Think quickly on your feet and handle ambiguity. 

• Strong attention to detail. 

• Ability to concurrently work on multiple projects as part of a team or independently, while managing competing deadlines.

• Regularly assess your own performance and adapt your work to achieve better results

• Continually look to improve your professional career, as well as strive for personal growth.

• College degree preferred.

• Commutable to our London, Ontario office.

About automotiveMastermind:
 

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)