Full-Time

New Hire Support Specialist

Posted on 1/15/2025

D.A. Davidson

D.A. Davidson

1,001-5,000 employees

Provides wealth management and financial advisory services

Financial Services

Compensation Overview

$28.85 - $33.65Hourly

Entry, Junior

Seattle, WA, USA

Position requires onsite presence in Seattle.

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Bachelor’s degree, preferably in information systems, business, communication, or a related field required.
  • Working knowledge of the securities industry and financial markets.
  • Strong technology skills, including proficiency with Microsoft Office and other applications used within the securities industry.
  • Ability to work consistently from local D.A. Davidson office location.
  • Ability to travel as needed for onboarding, hardware refreshes, and new branch location openings (Estimated 10-20% based on need).
Responsibilities
  • Create and maintain job profile documentation including standard applications used by each and required approvals for each.
  • Create and manage a structured onboarding and job change process with checklists, timelines, and educational materials to ensure a consistent experience.
  • Submit and track new hire, job change, and offboarding requests through the D.A. Davidson Support Portal on the manager’s behalf.
  • Partner with IT to ensure hardware and application needs are understood and made available upon new hire or job change start date or within expected service level agreement requirements.
  • Partner with Managers and the Transitions Team to coordinate and oversee new office set-ups in support of recruiting activity.
  • Monitor tasks, ensure timely completion of key steps, and track progress across different stages of onboarding and job changes.
  • Provide reporting on onboarding outcomes and trends to Wealth Management, Human Capital, and IT Leadership.
  • Assist in coordinating and scheduling specialized training for new hires to ensure they receive job-specific knowledge and tools needed to succeed.
  • Collect feedback and recommend improvements to the onboarding, job change, offboarding, and hardware replacement process.
  • Perform other duties as assigned.
Desired Qualifications
  • Highly motivated and resourceful self-starter with superior attention to detail.
  • Skilled in designing, implementing, and continuously improving scalable processes that can adapt to different roles, departments, and branches.
  • Ability to manage multiple onboarding or job change processes simultaneously, keeping each stage and employee on track.
  • Excellent communication skills delivered in a creative, service-oriented and solutions-based manner that helps employees feel valued and connected.
  • Ability to think and work independently in a proactive and forward-looking manner, multi-task, prioritize, and follow through on assigned work.
  • Ability to handle confidential information and matters with discretion.
  • Willingness to obtain SIE & Series 99 (if not already licensed).

D.A. Davidson & Co. provides wealth management and financial advisory services tailored to individuals, families, and businesses in the United States. The firm offers investment management, financial planning, and trust services, helping clients align their financial portfolios with their goals through a research-based approach. Unlike many competitors, D.A. Davidson focuses on personalized solutions and has a diverse client base, including individual investors and business owners. Established in 1935, the company has grown through strategic acquisitions and aims to be a trusted partner in navigating the financial landscape.

Company Stage

N/A

Total Funding

N/A

Headquarters

Great Falls, Montana

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • The rise of digital wealth management platforms enhances personalized investment advice delivery.
  • Growth in middle-market private equity presents opportunities for D.A. Davidson's advisory services.
  • Increased focus on sustainable finance aligns with D.A. Davidson's advisory offerings.

What critics are saying

  • Competition in AI-driven financial services could challenge D.A. Davidson's market position.
  • Rapid AI technology evolution may outpace D.A. Davidson's current capabilities.
  • Resource diversion to Diversified Industrials may affect overall service quality.

What makes D.A. Davidson unique

  • D.A. Davidson offers personalized wealth management and financial advisory services in the U.S.
  • The firm has a strong focus on small to middle-market companies across various sectors.
  • D.A. Davidson's research-based approach aligns client portfolios with financial goals.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development Budget

Tuition Reimbursement

Employee Discounts

Company Social Events