Full-Time

Designated Support Engineer

Portworx

Confirmed live in the last 24 hours

Pure Storage

Pure Storage

5,001-10,000 employees

Data storage solutions and services provider

Data & Analytics
Enterprise Software

Compensation Overview

$145k - $218kAnnually

+ Incentive Pay + Equity

Mid, Senior

Santa Clara, CA, USA

Expected to work from the Santa Clara, CA office in compliance with Pure’s policies.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Chef
Kubernetes
Microsoft Azure
Puppet
OpenShift
Docker
AWS
Terraform
Ansible
Requirements
  • Bachelor’s Degree in a technical field or equivalent experience.
  • Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts, supporting public sector customers across the US Federal Government.
  • Knowledge of Kubernetes, Docker, Tanzu and Openshift Container Platform; a Certified Kubernetes Administrator (CKA) certification is a plus.
  • Experience with AWS, Azure, or other cloud providers, with an understanding of deployment and maintenance.
  • Familiarity with automation tools like Ansible, Chef, Puppet, or Terraform is an advantage.
  • Proven ability to handle escalations and leverage internal and external resources to resolve complex issues.
  • Strong verbal and written communication skills to interact effectively with customers and internal stakeholders.
  • A proactive, solution-oriented approach with a willingness to go above and beyond to achieve customer success.
  • Must be flexible to work shifts and participate in on-call rotations to support high-priority accounts.
Responsibilities
  • Manage critical issues within large-scale, complex deployments across public and private clouds.
  • Serve as the primary support contact for designated accounts, offering proactive monitoring, problem-solving, and dedicated expertise.
  • Triage, track, and resolve cases from identification to resolution in partnership with both the customer and internal teams.
  • Work closely with escalation and engineering teams to analyze logs, reproduce issues, and guide timely resolutions.
  • Develop relationships of trust and partner with customer teams during key deployment phases, proactively addressing potential issues and educating them on best practices.
  • Document case scenarios and solutions, contribute to FAQ/KB articles, and share best practices to improve customer self-service.
  • Participate in pre-sales calls to ensure smooth customer onboarding and offer guidance through POC, testing, and production stages.
  • Analyze recurring issues, identify areas for improvement, and advocate for solutions that enhance the Portworx platform's reliability and usability.
  • Weekend, holiday, and on call duties as required.

Pure Storage specializes in data storage solutions, providing businesses with advanced technologies to manage and protect their data. The company offers a range of products, including all-flash storage arrays that utilize flash memory for faster data access compared to traditional hard drives. Additionally, Pure Storage provides a subscription service called Evergreen One, which ensures clients receive continuous updates and maintenance for their storage systems without needing to replace hardware. This approach allows businesses to keep their technology current and efficient. Pure Storage differentiates itself from competitors by focusing on sustainability and innovation in its offerings. The company's goal is to deliver effective and environmentally friendly data storage solutions that meet the diverse needs of clients across various industries.

Company Stage

IPO

Total Funding

$461.9M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

17%

2 year growth

18%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with CoreWeave enhances AI cloud services capabilities and market reach.
  • Collaboration with Kioxia improves scalability and performance in hyperscale data centers.
  • FlashArray//C20 expands market reach to smaller and edge deployments.

What critics are saying

  • Emerging storage technology companies may erode Pure Storage's market share.
  • Supply chain vulnerabilities could disrupt production and delay product launches.
  • Rapid technological advancements may outpace Pure Storage's product development cycle.

What makes Pure Storage unique

  • Pure Storage offers all-flash storage arrays for faster data access and performance.
  • The GenAI Pod accelerates AI innovation with turnkey, full-stack solutions.
  • Evergreen One subscription ensures clients have the latest technology without hardware replacement.

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Benefits

Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance

Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work

Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)