Customer Success Manager
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Sales
Communications
Requirements
- 4+ years of experience in a customer facing role
- Strong empathy for customers and passion for revenue growth
- Active listener who is personable and is invested in the customer's success
- Strong communicator with excellent verbal and written communication skills
- Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
- Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
- Passion and ability to work well in a fast-paced, rapidly changing environment
Responsibilities
- Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
- Know the product inside and out so you can manage customer activities including onboarding, training, and growth
- Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
- Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
- Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Constantly analyze, refine, and iterate on internal processes to make them more efficient
Secureframe provides automated security compliance technology.
Company Overview
Secureframe provides automated security compliance technology.
Benefits
- Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
- Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
- Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
- Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
- Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
- Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
Company Core Values
- Customers are our compass - We go above and beyond to keep clients secure and deliver a flawless customer experience.
- Raise the bar - We are committed to raising standards and gaining new levels of expertise.
- Value transparency - We believe transparency builds trust — for customers, partners, and colleagues.
- Move with speed and focus - We move quickly and build with intention. Experimentation helps us break new ground.
- Build with ownership - We take pride in what we do. Every team member has the power to make our company better.
- Embrace diversity - We actively cultivate an inclusive culture and seek out diverse perspectives when making decisions.