Full-Time

Customer Success Manager

Updated on 5/8/2024

Secureframe

Secureframe

51-200 employees

Automated compliance and risk management platform

Cybersecurity
Data & Analytics

Mid

Austin, TX, USA

Required Skills
Sales
Marketing
Requirements
  • 2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
  • Interest in supporting sales and commercial business development efforts
  • Strong empathy for customers and passion for revenue growth
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
  • Ability to manage multiple accounts/priorities at a time with attention to detail
  • Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
  • Passion and ability to work well in a fast-paced, rapidly changing environment
Responsibilities
  • Own customer relationships post-sale including adoption, ensuring satisfaction, and renewals
  • Know the product inside and out to manage customer activities like onboarding, training, and growth
  • Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
  • Set up recurring customer syncs to discuss progress towards goals and gather feedback
  • Deliver on key success metrics such as NPS and CSAT
  • Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy
  • Constantly analyze, refine, and iterate on internal processes to make them more efficient

Secureframe offers an automated compliance platform that helps businesses achieve and maintain security and privacy compliance, including SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR, and CCPA, through continuous monitoring, automated tests, and personnel management. The platform also provides support from compliance experts and former auditors to streamline compliance processes and mitigate risks.

Company Stage

Series B

Total Funding

$78.5M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-4%

2 year growth

46%

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.