Full-Time

Customer Success Manager

Posted on 9/4/2024

Secureframe

Secureframe

51-200 employees

AI platform for cybersecurity compliance automation

No salary listed

Mid

Remote in Canada

Remote

Candidates ideally residing in Canada; employees must be able to travel by air to company offsites two to four times per year.

Category
Customer Success
Sales & Account Management
Required Skills
Risk Management
Requirements
  • 2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
  • Strong empathy for customers and passion for revenue growth
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
  • Ability to manage multiple accounts/priorities at a time with attention to detail
  • Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
  • Passion and ability to work well in a fast-paced, rapidly changing environment
Responsibilities
  • Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
  • Know the product inside and out so you can manage customer activities including onboarding, training, and growth
  • Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
  • Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
  • Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
  • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
  • Constantly analyze, refine, and iterate on internal processes to make them more efficient

Secureframe offers a platform that automates compliance with security standards for businesses handling sensitive data. By using artificial intelligence, it simplifies tasks like evidence collection and ongoing monitoring, allowing companies to manage security and risk more efficiently. The platform also tracks assets and employees to ensure proper access to sensitive data, reducing security risks. Secureframe's goal is to help businesses improve their security posture and build trust with customers through streamlined compliance.

Company Size

51-200

Company Stage

Series B

Total Funding

$78.5M

Headquarters

San Francisco, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for automated compliance solutions boosts Secureframe's market potential.
  • Recognition by Forbes as a top startup employer attracts top talent to Secureframe.
  • Launch of CMMC.com positions Secureframe to lead in federal compliance modernization.

What critics are saying

  • Zencoder's Zentester may compete with Secureframe's AI automation capabilities.
  • ComplyCube's Trust Center offers real-time compliance updates, challenging Secureframe's market position.
  • Anonybit's biometric security platform could appeal to clients seeking advanced security measures.

What makes Secureframe unique

  • Secureframe automates compliance with AI, reducing audit times and operational costs.
  • The platform offers continuous asset and employee tracking for enhanced security management.
  • Secureframe's strategic partnership with Coalfire strengthens its federal compliance modernization efforts.

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Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↓ -1%

2 year growth

↑ 5%
VentureBeat
Jun 10th, 2025
Zencoder Just Launched An Ai That Can Replace Days Of Qa Work In Two Hours

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more. Zencoder, the artificial intelligence coding startup founded by serial entrepreneur Andrew Filev, announced today the public beta launch of Zentester, an AI-powered agent designed to automate end-to-end software testing. This critical but often sluggish step can delay product releases by days or weeks.The new tool represents Zencoder’s latest attempt to distinguish itself in the increasingly crowded AI coding assistant market, where companies are racing to automate not just code generation but entire software development workflows. Unlike existing AI coding tools that focus primarily on writing code, Zentester targets the verification phase — ensuring software works as intended before it reaches customers.“Verification is the missing link in scaling AI-driven development from experimentation to production,” said Filev in an exclusive interview with VentureBeat. The CEO, who previously founded project management company Wrike and sold it to Citrix for $2.25 billion in 2021, added: “Zentester doesn’t just generate tests—it gives developers the confidence to ship by validating that their AI-generated or human-written code does what it’s supposed to do.”The announcement comes as the AI coding market undergoes rapid consolidation

Secureframe
May 28th, 2025
Secureframe Launches CMMC.com and Strategic Partnership with Coalfire

Today, Secureframe, Inc. is excited to announce the next major steps in its journey to lead the modernization of federal compliance, including the launch of CMMC.com and a strategic partnership with Coalfire to deliver a complete certification solution.

Secureframe
Apr 24th, 2025
Secureframe Continues to Lead AI Innovation in Compliance, Helping Customers Work More Efficiently

With RSA Conference 2025 just around the corner, Secureframe, Inc. is reflecting on the real value Secureframe customers have gained from its AI capabilities, including its latest innovation: Comply AI for AI Security Assessments.

IT Brief
Mar 6th, 2025
Secureframe launches new tool to streamline compliance

Secureframe has unveiled a new platform designed to unify enterprise compliance efforts across various business units, aimed at reducing audit time and avoiding duplicate work.

Secureframe
Mar 5th, 2025
Secureframe Named to Forbes' 2025 List of America's Best Startup Employers

Secureframe, Inc. is thrilled to share that Secureframe has once again been recognized as one of America's Best Startup Employers on Forbes' 2025 list.

INACTIVE