Full-Time

Customer Success Manager

Updated on 5/8/2024

Secureframe

51-200 employees

Automated compliance platform for businesses

Data & Analytics

Cybersecurity

Mid, Senior

Austin, TX, USA

Required Skills

Sales

Marketing

Requirements

2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
Interest in supporting sales and commercial business development efforts
Strong empathy for customers and passion for revenue growth
Great people skills – ability to quickly understand your audience and tailor the right message to them
Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
Ability to manage multiple accounts/priorities at a time with attention to detail
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Passion and ability to work well in a fast-paced, rapidly changing environment

Responsibilities

Own customer relationships post-sale including adoption, ensuring satisfaction, and renewals
Know the product inside and out to manage customer activities like onboarding, training, and growth
Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
Set up recurring customer syncs to discuss progress towards goals and gather feedback
Deliver on key success metrics such as NPS and CSAT
Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy
Constantly analyze, refine, and iterate on internal processes to make them more efficient

Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company’s speed-to-market and sales.

Secureframe’s security compliance automation platform enables any organization to have rigorous security and compliance practices without the need to be security experts. Secureframe is a Series B company (read our release) backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

We’re an impactful, and highly collaborative team aiming to bring excellence to the world of security and compliance. Every member of the team is an owner, with a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates.

This position will be a hybrid based role with individuals residing in Austin, Texas.

What you’ll do

Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
Know the product inside and out so you can manage customer activities including onboarding, training, and growth
Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
Constantly analyze, refine, and iterate on internal processes to make them more efficient

Who we’re looking for

2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
Interest in supporting sales and commercial business development efforts
Strong empathy for customers and passion for revenue growth
Great people skills – ability to quickly understand your audience and tailor the right message to them
Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
Ability to manage multiple accounts/priorities at a time with attention to detail
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Passion and ability to work well in a fast-paced, rapidly changing environment

Benefits

Medical, dental, and vision benefits for you and your dependent(s)
Unlimited PTO
401(k)
Paid family leave
Ground floor opportunity as an early member of the team

We’ve become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.

Please note:

1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.

2. No Fees: We never ask for payments or fees from job applicants at any stage.

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).

Secureframe

View

Website

View Company Profile

Secureframe offers an automated compliance platform that helps businesses achieve and maintain security and privacy compliance, including SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR, and CCPA, through continuous monitoring, automated tests, and personnel management. The platform also provides support from compliance experts and former auditors to streamline compliance processes and mitigate risks.

Company Stage

Series B

Total Funding

$78.5M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights

Headcount

6 month growth

↓ -5%

1 year growth

↓ -4%

2 year growth

↑ 48%

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.