Customer Success Manager

Confirmed live in the last 24 hours

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Sales

Communications

Requirements

4+ years of experience in a customer facing role
Strong empathy for customers and passion for revenue growth
Active listener who is personable and is invested in the customer's success
Strong communicator with excellent verbal and written communication skills
Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Passion and ability to work well in a fast-paced, rapidly changing environment

Responsibilities

Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
Know the product inside and out so you can manage customer activities including onboarding, training, and growth
Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
Constantly analyze, refine, and iterate on internal processes to make them more efficient

Want to join one of Forbes’ next billion dollar startups that’s backed by VCs such as Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more? If so, Secureframe could be the place for you. Secureframe is on a mission to help organizations build trust and stay secure. Getting secure can take months, slowing a company’s speed-to-market and sales. We believe security—when done right—should accelerate innovation and growth. That’s why we started Secureframe.

We’re an impactful, and highly collaborative team aiming to bring excellence to the world of security and compliance. Every member of the team is an owner, with a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates.

This role is fully remote in the United States or Canada.

Annual Compensation for this role is $100,000-$120,000

What you’ll do

Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
Know the product inside and out so you can manage customer activities including onboarding, training, and growth
Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
Constantly analyze, refine, and iterate on internal processes to make them more efficient

Who we’re looking for

4+ years of experience in a customer facing role
Strong empathy for customers and passion for revenue growth
Active listener who is personable and is invested in the customer’s success
Strong communicator with excellent verbal and written communication skills
Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Passion and ability to work well in a fast-paced, rapidly changing environment

Benefits

Medical, dental, and vision benefits for you and your dependent(s)
Unlimited PTO
401(k)
Paid family leave
Ground floor opportunity as an early member of the team

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).

51-200 employees

Website

Secureframe provides automated security compliance technology.

Company Overview

Secureframe provides automated security compliance technology.

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.

Company Core Values

Customers are our compass - We go above and beyond to keep clients secure and deliver a flawless customer experience.
Raise the bar - We are committed to raising standards and gaining new levels of expertise.
Value transparency - We believe transparency builds trust — for customers, partners, and colleagues.
Move with speed and focus - We move quickly and build with intention. Experimentation helps us break new ground.
Build with ownership - We take pride in what we do. Every team member has the power to make our company better.
Embrace diversity - We actively cultivate an inclusive culture and seek out diverse perspectives when making decisions.