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Customer Success Manager
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
  • 4+ years of experience in a customer facing role
  • Strong empathy for customers and passion for revenue growth
  • Active listener who is personable and is invested in the customer's success
  • Strong communicator with excellent verbal and written communication skills
  • Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
  • Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
  • Passion and ability to work well in a fast-paced, rapidly changing environment
  • Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
  • Know the product inside and out so you can manage customer activities including onboarding, training, and growth
  • Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
  • Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
  • Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
  • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
  • Constantly analyze, refine, and iterate on internal processes to make them more efficient

51-200 employees

Secureframe provides automated security compliance technology.
Company Overview
Secureframe provides automated security compliance technology.
  • Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
  • Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
  • Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
  • Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
  • Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
  • Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
Company Core Values
  • Customers are our compass - We go above and beyond to keep clients secure and deliver a flawless customer experience.
  • Raise the bar - We are committed to raising standards and gaining new levels of expertise.
  • Value transparency - We believe transparency builds trust — for customers, partners, and colleagues.
  • Move with speed and focus - We move quickly and build with intention. Experimentation helps us break new ground.
  • Build with ownership - We take pride in what we do. Every team member has the power to make our company better.
  • Embrace diversity - We actively cultivate an inclusive culture and seek out diverse perspectives when making decisions.