Customer Success Manager

Does the prospect of a career in cybersecurity inspire you?

Are you excited by the idea of protecting critical businesses with innovative solutions and driving success?

Join Akamai's Enterprise Security Group Customer Success Team!

Akamai is the cybersecurity and cloud computing company that powers and protects business online. Our leading security solutions, threat intelligence, and global team ensure robust protection for critical data and applications. Akamai's full-stack cloud computing solutions deliver excellent performance and affordability on the world's most distributed platform.

Partner with the best

As a team member, you will understand customer requirements, onboard new customers, and drive adoption. You will also ensure ongoing customer satisfaction and retention through continuous engagement and support.

As a Customer Success Manager, you will be responsible for:

• Driving customer value and business growth by maximizing solution impact, ensuring retention, and expanding Akamai's Enterprise Security.
• Building relationships at all levels, including C-suite, by leading strategic reviews and aligning objectives for success.
• Serving as a Strategic Advisor by recommending product features and best practices to accelerate time to value.
• Collaborating with Sales, Pre-Sales, and Engineering to develop solutions, influence the roadmap, and enhance customer value.
• Ensuring seamless onboarding by understanding customer requirements and crafting success plans that align solutions to their goals.
• Fostering customer advocacy and reference-ability to support new business expansion.

Do what you love

To be successful in this role you will:

• Bring 5+ years' experience, including 2 in customer success with SaaS/cybersecurity, and have a Bachelor's degree.
• Build professional relationships across all levels, including CISO, CIO, Security Directors, Network Directors, Analysts, and Engineers.
• Have in-depth knowledge and some hands-on experience in Cybersecurity, Networking, Virtualization or Cloud Computing.
• Demonstrate Project management experience to support efficient planning, execution, and timely delivery of key objectives.
• Exhibit exceptional communication and presentation skills to effectively engage and influence diverse audiences.
• Be passionate about learning and embracing new technologies, with a keen interest in expanding knowledge in cybersecurity.
• Possess 1-2 years of experience in selling, leading customer success, or deploying Zero Trust solutions.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!