Senior Technical Consultant

Scope:

• In this role, you will be involved in working on automation tasks related to ServiceNow. The role may involve developing web and scripting-based automation solutions as well as CI/CD pipelines.

Our current technical environment:

What you’ll do:

• Design and Development:Develop and configure custom applications, workflows, and integrations on the ServiceNow platform.

• Design, develop, and implement solutions leveraging ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.

• Customization and Scripting:Write and implement client scripts, business rules, UI policies, and other ServiceNow customization elements.

• Leverage APIs and integration tools to connect ServiceNow with external systems.

• Platform Administration:Perform routine maintenance, upgrades, and support for the ServiceNow platform.

• Manage access controls, roles, and permissions to maintain platform security and integrity.

• Collaboration:Work with business analysts, stakeholders, and process owners to gather requirements and ensure solutions align with business needs.

• Collaborate with cross-functional teams to implement end-to-end workflows and integrations.

• Testing and Troubleshooting:Conduct unit testing and troubleshooting to ensure solutions meet functional and technical requirements.

• Resolve platform issues and optimize performance.

• Documentation and Training:

• Create and maintain technical documentation for customizations, configurations, and workflows.

• Provide training and support to end-users and internal teams as needed.

What we are looking for:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 8-11 Yrs of experience as a ServiceNow Developer, with a focus on implementing and customizing the platform.

• Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps.

• Proficiency in scripting languages such as JavaScript, HTML/CSS, and AngularJS.

• Experience with ServiceNow integrations using REST, SOAP, or other APIs.

• Familiarity with ITIL processes and best practices.

Preferred 

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).

• Experience with ServiceNow Discovery, CMDB, or Service Mapping.

• Knowledge of Agile/Scrum methodologies.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration abilities.