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Senior IT Support Specialist
Posted on 3/15/2022
San Francisco, CA, USA
Experience Level
Desired Skills
Google Cloud Platform
  • 5+ years IT Support and Service including hardware, application, onboarding and offboarding experience in an Enterprise IT environment
  • Comptia A+, Net+, MCITP, GCP certifications or equivalent experience
  • JAMF or other Mac-based MDM experience and skillset is required
  • Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meets, Slack, Dropbox
  • An instinctive drive and interest to solve problems through building long-term solutions and proactive measures
  • A sense of urgency and a commitment to timely completion of projects. Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities
  • Attention to detail along with a commitment to quality and confidentiality
  • The ability to work independently with a keen sense for finding missing opportunities to elevate the team to new standards
  • Support Macs, PCs, IOS devices, network equipment, and related peripherals
  • Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met
  • Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments
  • Coordinate and prioritize daily team workload and first level technical escalations
  • Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
  • Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training
  • Assist with A/V setups, troubleshooting, support, and implementations for company meetings held in the San Francisco office
  • Develop strong interpersonal relationships with end users and vendors
  • Work directly with MSP vendors for technology implementations, projects, troubleshooting and issue triage
  • Manage all IT equipment and application inventory, licensing, and asset tracking
  • Evaluate procedures and IT service enhancements to improve overall quality of service
  • Work with the IT team on projects, development testing and performance benchmarking for current and future hardware and application implementations
  • Support Applications and Infrastructure in Cloud SaaS environments including collaboration and Directory Services platforms
Desired Qualifications
  • Experience with Google, Apple, and Microsoft products in an Enterprise environment; Mac subject matter expert is required. ACMT certification is a plus

501-1,000 employees

Venture studio
Company Overview
Atom is the modern financial knowledge platform. Our mission is to democratize access to high-quality investment research resources.