Digital Product Owner - Lending

The Lending Digital Strategy and Delivery team leads the vision, roadmap, and delivery of Digital priorities across Lending products which includes Credit Cards, Home Equity, Student Lending, Personal Loans, and Mortgage. The team is seeking a Digital Product Owner.

The Digital Product Owner will collaborate with business, technology, and analytics partners to develop, prioritize, and deliver on the strategic vision of new products & services. They will help with the implementation of product roadmaps and capabilities to support business and customer needs. This role leverages agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience.

The Digital Product Owner will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions while obsessing over our customer's digital experiences. .

A successful Product Owner will be able to clearly articulate and 'sell' a strategy/vision (develop and tell a story, measure impact/results), as well as execute the vision which requires a deeper technical focus including writing business requirements, overseeing design, and ensuring successful delivery with their Agile pod.

Primary responsibilities include

• Accountable for delivering value for the product, definition of overall vision, journey digitization OKRs and financial outcomes. Work closely with delivery teams to ensure they build the right functionality in a timely manner. This role must transform the high-level vision into detailed requirements.  
• Ensure pod mobilization plans, refinement of charters and alignment with journey digitization OKRs and associated resources.
• Serve as key leader on Agile team(s) for demonstrating strong empowerment, continuous learning and a growth mindset by working onsite with the team daily. Facilitating release planning with stakeholders as well as weekly demos.
• Translate the Lending Domain Owner’s strategy into actionable tasks, and work with cross-functional agile teams to make sure there is strong collaboration and execution of the requirements.  
• Ensure solutions are facilitated across the organization, including identification and prioritization of cross journey enablers.
• Ability to understand and analyze team results and Agile metrics and leverage superior story writing skills to communicate progress on product roadmap against the mission and OKRs.
• Understand market and industry to generate criteria to define a vision and drive maximum transformational impact and anticipate customer needs, trends and behaviors.  
• Integrate product research and requirements to ensure a frictionless customer experience, enhance satisfaction and ensure customer centric design.  Lead large scale product demo or reviews.
• Develop effective definitions of done and acceptance criteria to ensure that the agile team delivers agreed upon standards for quality and scope.
• Excel in a “doer” and leader capacity, development of UI prototypes, assist with data provisioning and perform analytics around usage, behavioral/transactional and technical data.
• Provide oversight to ensure alignment with Agile/Scrum practices.
• Ensure alignment with appropriate tools and processes to improve team efficiency and effectiveness.
• Participate in Scrum of Scrums ceremony, clearing obstacles and owning applicable tasks.
• Work as a servant leader working onsite with the team facilitating ongoing coaching, feedback and continuous learning.  
• Create a culture where colleagues truly own their work and are always innovating.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 7+ years of experience in product development, marketing, strategy, digital, process/user interface design.
  • Knowledgeable about Consumer Lending products/services 
  • Proven experience designing a vision/strategy, including gaining leadership/cross-functional alignment on complex initiatives
  • Ability to facilitate collaboration with team members to develop new ideas & solve problems
  • Experience in strategy delivery, including knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD), design thinking, and ability to produce detailed functional and information requirements
  • Consistently applies current procedures and technologies to resolve business issues.
  • Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
• Required Competencies
  • Focus on the Customer (customer orientation)
  • Unlock Potential (management development)
  • Ideation and Strategy development
  • Business Case development
  • Drive Outcomes (execution)
  • Innovation
  • Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s))
  • Agile Methodologies
  • Requirements Analysis (e.g., design thinking)
  • Strategic Thinking
  • Collaboration

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday