Full-Time
Field Specialist
Posted on 3/10/2023
Electric vehicle manufacturer focused on sustainability
Junior
Dallas, TX, USA
- 1+ years' experience in customer service; previous EV experience a plus
- At least 21 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule between 20-30 hours on average per week to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
- Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Ability to obtain and maintain local sales licenses if applicable in your state/province
- Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
- Customer focused mindset
- Adaptable to a fast-paced and constantly changing environment
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Team-player with strong communication skills
- Ability to work autonomously and consistently with limited direction
- Empowered self-starter who can process and execute on complex information potentially in high stress environments
- Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
- Support new and existing customers as a Rivian product expert
- Execute local registration documents with customers during delivery
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
- Professional, customer-focused approach to completing assignments and representing Rivian
- Additional responsibilities as requested from the business
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Company Stage
IPO
Total Funding
$25.3B
Headquarters
Irvine, California
Founded
2009
6 month growth
↑ 13%1 year growth
↑ 11%2 year growth
↑ 23%Benefits
Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.