Full-Time

Service Operations Manager

Confirmed live in the last 24 hours

Otis

Otis

Automotive & Transportation
Industrial & Manufacturing
Healthcare

Senior

Canton, MA, USA

Job location is in Canton, MA.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Requirements
  • Bachelor’s degree highly desired, with 5 years of experience
  • High school, or equivalent, plus 10 years of relevant experience
  • Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
  • Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business
  • 5+ years people leadership experience in the elevator industry, or related industry
  • Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
  • Strong desire for candidates who have a proven track record of meeting financial goals and objectives
  • Technical or Vocational degree, with 8 years of relevant experience
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes
Responsibilities
  • Lead the performance of field operations for all service/maintenance projects
  • Maintain project schedules and ensure deadlines are met
  • Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews
  • Coach, mentor, and develop your team through aligned and clear goals and continued performance directly tied to targets and KPIs
  • Develop action plans to address deficiencies regarding safety, callback rates, and technical support
  • Generate field leads and assist service sales representatives in selling upgrades and repairs
  • Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
  • Set budgets for material and labor within Otis’s guidelines and complete the required maintenance and repair within those budgets
  • Conduct field education training ensuring that we create and maintain a safe working environment
  • Perform field safety audits, jobsite inspections, and develop site safety/logistics plans. Drive safety training and adherence and the execution of proper technical training and equipment testing
  • Coordinate all material deliveries and issuing purchase orders
  • Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
  • Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team
  • Responsible for the hire and onboarding of new team members
  • Provide expert technical knowledge for any project that needs additional oversight or intervention

Company Stage

IPO

Total Funding

N/A

Headquarters

Farmington, Minnesota

Founded

1853

Simplify Jobs

Simplify's Take

What believers are saying

  • Otis reports a 5.1% increase in service organic sales in 2024.
  • Successful patent defense at EPO secures competitive advantage in safety systems.
  • Quarterly dividend of $0.39 per share reflects financial stability.

What critics are saying

  • Italian watchdog investigation may lead to fines or restrictions in Italy.
  • IoT-linked Gen3 lifts increase exposure to cybersecurity threats.
  • Integration challenges from Jardine Schindler acquisition may affect efficiency.

What makes Otis unique

  • Otis leads the elevator industry with 2.3 million units under service.
  • The IoT-linked Gen3 lift enhances user experience and operational efficiency.
  • Otis's acquisition strategy strengthens its market position in Asia.

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Benefits

Professional Development Budget

Mental Health Support