Full-Time

Account Manager

Customer Success, Provider

Posted on 11/23/2024

Inovalon

Inovalon

1,001-5,000 employees

Cloud-based healthcare data analytics solutions

Consulting
Healthcare

Compensation Overview

$59.4k - $61kAnnually

+ Performance-based incentives

Entry, Junior

Tampa, FL, USA

Category
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Customer Service
Requirements
  • Minimum of 2 years of experience in a customer facing/customer service related role.
  • 1 year of experience in account management and/or healthcare preferred.
  • Proficiency using Microsoft Office applications (WORD, EXCEL, PowerPoint);
  • Ability to research and get to root cause and influence, drive and mobilize others to a timely correction/resolution.
  • Possess a self-starter attitude with a demonstrated territory management capability;
  • Display a sense of urgency, with a proven record of delivering exceptional customer experience while maintaining a professional, calm, positive outlook;
  • Excellent written, verbal and interpersonal communication skills and ability to negotiate with customers in a courteous and professional manner;
  • Adept at outlining and communicating internally specific action plans designed to drive and mobilize others to a timely resolution on behalf of the customer;
  • Substantial organizational skills and attention to details, ability to prioritize, organize and meet multiple deadlines;
  • Proven problem-solving skills, including balancing multiple priorities and improving processes;
  • Experience in healthcare revenue cycle management (RCM) and/or medical billing is preferred;
  • Experience with Salesforce and Gainsight software is preferred.
  • Business related Bachelor's Degree or equivalent experience.
Responsibilities
  • Accountability for meeting revenue retention targets assigned customers utilizing research and sales techniques to re-sell current products or provide alternative solutions to ensure customer loyalty and retention in the face of competitive pressures;
  • Relentless pursuit of excellence by ensuring every aspect of the customer experience is executed to the fullest;
  • Function as a customer leader for key assigned accounts, owning strategic account planning across all products and services with the goal of overall revenue growth, relationship management and a positive customer experience;
  • Engage with the customer to understand their business needs and growth potential, build rapport, and negotiate appropriately to achieve a mutually beneficial solution when applicable;
  • Consult with customers about new products and benefits and forward upsell and cross-sell sales leads to appropriate sales team;
  • Grow and retain customers by educating them on the benefits and value of ABILITY’s products and services utilizing various methods including Sales Strategy demos, Lunch ‘n Learn Webinars, Training webinars and consultative selling skills;
  • Maintain a good understanding of the healthcare revenue cycle and seek an in-depth knowledge of ABILITY products to support the customer through their lifecycle;
  • Remove barriers to drive successful implementation and on-boarding including new products, new locations and/ or enhancements;
  • Identify and mitigate at-risk customer revenue by creating action plans to prevent and minimize cancellations, suspensions and non-renewals;
  • Anticipate customer needs and troubleshoot and use cross-functional resources to resolve issues and risks in a timely and comprehensive manner;
  • Track and monitor and report progress, status and other metrics related to customer engagement activities;
  • Maintain updated Account Plans as required by the business;
  • Utilize and document in Sales Force CRM and other sales automation tools to provide internal stakeholders with visibility to performance and ensuring the organization has a focus on the high-return opportunities and activities;
  • Taking initiative and maximize product education, leadership development and professional development through company resources;
  • Maintain compliance with Inovalon’s policies, procedures and mission statement;
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Inovalon provides cloud-based software solutions that focus on improving data-driven healthcare. The company offers a platform that integrates real-time data access and advanced analytics, supporting over 100 solutions for healthcare organizations. These solutions help clients enhance patient care, streamline operations, and improve financial performance. Inovalon's platform is designed to be user-friendly and integrates easily with existing healthcare systems, allowing clients to access tools for revenue cycle management, care quality management, and workforce management. Unlike many competitors, Inovalon emphasizes national-scale connectivity and automated processing, making it easier for healthcare providers, payers, and pharmaceutical companies to utilize their data effectively. The goal of Inovalon is to empower healthcare organizations to achieve better clinical outcomes and operational efficiencies through the effective use of data.

Company Stage

IPO

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights
Headcount

6 month growth

1%

1 year growth

45%

2 year growth

45%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with MEDITECH enhances market reach and client base.
  • AI-powered Converged Record Review improves risk score accuracy for health plans.
  • Top vendor recognition boosts brand reputation and attracts new clients.

What critics are saying

  • $50M fraud lawsuit could damage Inovalon's financial and reputational standing.
  • Integration issues with MEDITECH may cause delays in revenue cycle management.
  • Subscription-based revenue model vulnerable to healthcare budget constraints.

What makes Inovalon unique

  • Inovalon integrates advanced cloud-based analytics for improved healthcare outcomes.
  • The company offers over 100 solutions for healthcare operations optimization.
  • Inovalon's platform supports real-time data exchange and electronic decision support.

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