Full-Time

Account Manager

Customer Success, Provider

Confirmed live in the last 24 hours

Inovalon

Inovalon

1,001-5,000 employees

Cloud-based software for healthcare analytics

Data & Analytics
Consulting
Healthcare

Compensation Overview

$59.4k - $61kAnnually

+ Performance-based incentives

Junior, Mid

Tampa, FL, USA

Category
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Minimum of 2 years of experience in a customer facing/customer service related role.
  • 1 year of experience in account management and/or healthcare preferred.
  • Proficiency using Microsoft Office applications (WORD, EXCEL, PowerPoint);
  • Ability to research and get to root cause and influence, drive and mobilize others to a timely correction/resolution.
  • Possess a self-starter attitude with a demonstrated territory management capability;
  • Display a sense of urgency, with a proven record of delivering exceptional customer experience while maintaining a professional, calm, positive outlook;
  • Excellent written, verbal and interpersonal communication skills and ability to negotiate with customers in a courteous and professional manner;
  • Adept at outlining and communicating internally specific action plans designed to drive and mobilize others to a timely resolution on behalf of the customer;
  • Substantial organizational skills and attention to details, ability to prioritize, organize and meet multiple deadlines;
  • Proven problem-solving skills, including balancing multiple priorities and improving processes;
  • Experience in healthcare revenue cycle management (RCM) and/or medical billing is preferred;
  • Experience with Salesforce and Gainsight software is preferred.
  • Business related Bachelor's Degree or equivalent experience.
Responsibilities
  • Accountability for meeting revenue retention targets assigned customers utilizing research and sales techniques to re-sell current products or provide alternative solutions to ensure customer loyalty and retention in the face of competitive pressures;
  • Relentless pursuit of excellence by ensuring every aspect of the customer experience is executed to the fullest;
  • Function as a customer leader for key assigned accounts, owning strategic account planning across all products and services with the goal of overall revenue growth, relationship management and a positive customer experience;
  • Engage with the customer to understand their business needs and growth potential, build rapport, and negotiate appropriately to achieve a mutually beneficial solution when applicable;
  • Consult with customers about new products and benefits and forward upsell and cross-sell sales leads to appropriate sales team;
  • Grow and retain customers by educating them on the benefits and value of ABILITY’s products and services utilizing various methods including Sales Strategy demos, Lunch ‘n Learn Webinars, Training webinars and consultative selling skills;
  • Maintain a good understanding of the healthcare revenue cycle and seek an in-depth knowledge of ABILITY products to support the customer through their lifecycle;
  • Remove barriers to drive successful implementation and on-boarding including new products, new locations and/ or enhancements;
  • Identify and mitigate at-risk customer revenue by creating action plans to prevent and minimize cancellations, suspensions and non-renewals;
  • Anticipate customer needs and troubleshoot and use cross-functional resources to resolve issues and risks in a timely and comprehensive manner;
  • Track and monitor and report progress, status and other metrics related to customer engagement activities;
  • Maintain updated Account Plans as required by the business;
  • Utilize and document in Sales Force CRM and other sales automation tools to provide internal stakeholders with visibility to performance and ensuring the organization has a focus on the high-return opportunities and activities;
  • Taking initiative and maximize product education, leadership development and professional development through company resources;
  • Maintain compliance with Inovalon’s policies, procedures and mission statement;
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Inovalon provides cloud-based software solutions that focus on improving data-driven healthcare. The company offers a platform that integrates real-time data access and advanced analytics, supporting over 100 solutions for healthcare organizations. These solutions help clients enhance patient care, streamline operations, and improve financial performance. Inovalon's platform is designed to be user-friendly and integrates easily with existing healthcare systems, allowing clients to access tools for revenue cycle management, care quality management, and workforce management. Unlike many competitors, Inovalon emphasizes national-scale connectivity and automated processing, making it easier for healthcare organizations to leverage their data effectively. The goal of Inovalon is to empower healthcare providers, payers, and life sciences organizations to achieve better clinical outcomes and operational efficiencies through the use of data and analytics.

Company Stage

IPO

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights
Headcount

6 month growth

0%

1 year growth

44%

2 year growth

44%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, such as with MEDITECH, enhance Inovalon's capabilities in revenue cycle management and expand its market reach.
  • Recognition as a Great Place to Work for two consecutive years highlights a positive and supportive work environment.
  • The launch of innovative solutions like InfectionWatch and SDOH Market Insights demonstrates Inovalon's commitment to addressing critical healthcare challenges and improving patient outcomes.

What critics are saying

  • The $50 million fraud lawsuit filed by the AIDS Healthcare Foundation could damage Inovalon's reputation and financial stability.
  • The competitive healthcare technology market requires continuous innovation to maintain a leading position, posing a risk if Inovalon fails to keep pace.

What makes Inovalon unique

  • Inovalon's cloud-based platform integrates national-scale connectivity and real-time data access, setting it apart from competitors with less comprehensive data solutions.
  • The company's focus on data-driven healthcare and advanced analytics provides a competitive edge in optimizing patient care and operational efficiency.
  • Inovalon's extensive range of over 100 solutions tailored for various healthcare operations distinguishes it from more narrowly focused competitors.

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