Full-Time
Customer Service Representative
Integrated Resources
501-1,000 employees
No salary listed
Newbury, MA, USA
In Person
Floating schedule: two weeks 9-5:30, one week 10:30-6, one week 12:30-9 per month; one Saturday per month 10-6:30.
 Customer Experience & Support (1) |
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- High School diploma or General Education Development certificate, and previous data entry experience.
- Flexibility to adapt to changing environment necessary.
- Good organizational ability and attention to detail.
- Excellent phone etiquette skills and ability to interact professionally with others.
- Must maintain confidentiality on all patient health information.
- Must be able to interrupt and execute all policies and procedures.
- Familiar with standard concepts, practices and procedures within pharmacy guidelines is helpful.
- Good typing skills and computer knowledge, specifically Microsoft Excel, Microsoft Word, and PowerPoint.
- Must be reliable and have no attendance issues.
- Must be able to work the Floating Schedule, which requires working a week of 12:30 p.m. to 9:00 p.m. each month (no exceptions). In a one-month period, the schedule is two weeks 9:00 a.m.–5:30 p.m., one week 10:30 a.m.–6:00 p.m., and one week 12:30 p.m.–9:00 p.m., with one Saturday per month from 10:00 a.m.–6:30 p.m. and a weekday off.
- Receive and place telephone calls.
- Perform data entry and use software programs.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Document all calls and evaluate each account to determine if further research is necessary.
- Provide world-class service to customers in an accurate, efficient, and professional manner.
- Meet productivity standards as set forth by the management team, and identify and report trends in call drivers to management.
- Exercise close attention to accuracy and work independently, in line with established practices and procedures.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Edison, New Jersey
Founded
1996
Simplify's Take
What believers are saying
- Certification boosts appeal to quality-focused healthcare organizations.
- Reskilling programs cut time-to-hire amid workforce shortages.
- Positions IRI among 15,000 Joint Commission-accredited elite firms.
What critics are saying
- Certification lapses in 12-18 months from failed onsite review.
- Patient complaints trigger decertification and client losses in 6-12 months.
- AMN Healthcare captures IRI's mid-sized clients in 12-24 months.
What makes Integrated Resources unique
- Joint Commission Gold Seal certifies IRI's staffing compliance since 2009.
- AI tool Nova hybridizes with reskilling to close healthcare skills gaps.
- Focuses on diversity hiring and performance monitoring for elite placements.
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Benefits
Wellness Program
Mental Health Support
Flexible Work Hours
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Company News
Edison, New Jersey - Integrated Resources Inc. has earned The Joint Commission's Gold Seal of Approval(R) for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.
Integrated Resources Inc. has earned The Joint Commission’s Gold Seal of Approval ® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.