Who we are:

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

We are hiring a Senior Legal & Business Operations Manager to join our recently formed Legal & Business Operations team.

You will report directly to the Head of Legal & Business Operations.

What you’ll do:

• Supporting the Head of Legal & Business Operations with overseeing and managing PolyAI’s daily legal and business operational matters, ensuring that PolyAI is running at 110%.

• Supporting the Head of Legal & Business Operations on all company transactions, assisting with ongoing negotiations, review and drafting of commercial agreements, working with/instructing external counsel as needed, and general internal and external stakeholder management.

• Partnering with every function across the business on a wide range of matters, risk-spotting and proactively identifying solutions aimed at eliminating or mitigating any perceived risks.

• Reviewing and/or drafting basic contracts, corporate documents (e.g. board resolutions) and policies, with support from the Head of Legal & Business Operations and other function Heads.

• Developing PolyAI’s customer success function, working closely with the Head of Legal & Business Operations and relevant internal stakeholders to ensure the ongoing excellence of each client deployment, monitoring relevant metrics, service levels and PolyAI’s obligations.

• Improving and designing internal workflows, conducting research into appropriate tools to eradicate inefficiencies and enable PolyAI’s growth, collaborating with PolyAI’s Revenue Operations teams as required.

• Supporting our Chief Operating Officer with the coordination and monitoring of PolyAI’s objectives and key results, and other strategic initiatives and projects.

• Assisting with general contract management, corporate governance and general administrative matters, including procurement and client-side vendor onboarding.

• Working closely with PolyAI’s compliance team on general compliance, risk and data protection and privacy matters
• Assisting with building internal knowledge resources and training initiatives.

What you’ll come with:

• Legal background preferred. Experience in working with commercial contracts will be considered a major plus!

• 5+ years experience working in either a fast-growing start-up/scale-up in a commercial or operational function or in a professional services background i.e. banking/consulting/law firm.

• Legal drafting ability would be a major plus (but at the very least, excellent written communication skills, strong attention to detail and the ability to tailor written work for a particular audience).

• Some awareness and/or experience of dealing with data protection/privacy matters and tech compliance processes (e.g. ISO 27001) would be useful.

Particular skills and attributes that lend themselves well to this role are:

• Being a good team player but being able to work independently when needed.

• Taking pride in your work, no matter how seemingly minor the task.

• General commercial awareness – seeing the bigger picture and quickly identifying which questions to ask.

• Learning agility and lots of common sense.

• Not afraid of working on and picking up matters you may have never worked on before.

• Exercising good judgment, especially with regards to prioritizing tasks.

• Proactivity, flexibility and a passion for solving problems.

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.