Full-Time
Host
Posted on 9/10/2025
Hersha Hospitality Management
1,001-5,000 employees
Manages hotels and investments for owners
No salary listed
Menlo Park, CA, USA
In Person
 Customer Experience & Support (1) |
|---|
- High school diploma or equivalent
- Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards.
- Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
- Maintain proper set-up of the dining room.
- Assist as needed or requested with service.
- Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
- Previous customer service experience preferred
HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Philadelphia, Pennsylvania
Founded
2006
Simplify's Take
What believers are saying
- Expands luxury portfolio with 19 high RevPAR hotels in NYC, DC, Boston.
- Collaborates with Monarch Alternative Capital for new property management.
- Adds irreplaceable Cape Cod beachfront resort enhancing high-value assets.
What critics are saying
- High turnover from poor management erodes efficiency in 3-6 months.
- Highgate Hotels poaches contracts with superior tech in 12-24 months.
- Labor shortages in Philadelphia, New York spike wages 15-20% ongoing.
What makes Hersha Hospitality Management unique
- Manages 240 hotels generating over $2BN in revenues across US and Canada.
- Partners with Certares to acquire unique Sea Crest Beach Hotel in 2023.
- Preferred by institutional owners for operational outperformance and stability.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Company Match
Free Basic Life Insurance
Employee Assistance and Wellness Program
Educational/Professional Development
Travel Discounts
Commuter Benefits
Company News
NEW YORK, NY, Jan. 23, 2023 (GLOBE NEWSWIRE) -- NEW YORK, NY – January 23, 2023… Certares Management LLC (together with its affiliates, “Certares”), a leading investment specialist dedicated to the travel, tourism, and hospitality sectors, has acquired the Sea Crest Beach Hotel. The 263-room independent resort is recently renovated and sits on a 700+ foot private stretch of beach along Buzzards Bay in Falmouth. As Upper Cape Cod's only beachfront hotel, the 20-acre resort boasts breathtaking views, freshly modernized guest rooms and suites, a charming 3-bedroom cottage, premier onsite dining and bars, year-round activities, and spacious event space for meetings and events. “We are excited to add this irreplaceable, historic asset to our growing portfolio, as well as continuing our investment partnership with HHM. This resort is truly unique in New England due to its proximity to Boston, expansiveness of beachfront real estate, and one-of-a-kind sunset views on the East Coast,” said Nolan Hecht, Senior Managing Director at Certares
Philadelphia-based Hersha Hospitality Management, the firm listed in county records as the buying entity, will partner with Monarch to operate and manage the properties, said the release.
NEW YORK and LONDON, July 13, 2022 /PRNewswire/ -- Monarch Alternative Capital LP, a leading investment firm with approximately $9.4 billion of assets under management, announced the purchase of three hotels in Orlando, Florida. Given the firm's established reputation within the market, Monarch was able to acquire the newly-built, high quality properties located in Orlando submarkets adjacent to Monarch's existing hotels at a discount to replacement cost in off-market transactions. With these acquisitions, Monarch's hospitality portfolio in Orlando now totals approximately 2,000 keys across seven properties. As the Orlando market continues to show encouraging signs of economic recovery, these hotel purchases exemplify Monarch's ability to identify and invest in premium properties in an attractive and dynamic market that is poised to outperform as the business cycle evolves. Monarch purchased the Aloft Orlando ("Aloft") and the Holiday Inn Express & Suites Orlando ("Holiday Inn Express"), both located in the Lake Buena Vista submarket within close proximity to Disney World. In addition, the firm acquired the TownePlace Suites Orlando ("TownePlace Suites") located in the Universal Studios submarket. In aggregate, the three properties represent over 430 keys. Relative to other limited-service hotels, each asset offers a high-end room product, multiple food and beverage options, an outdoor swimming pool, and an on-site fitness center. In addition, the Aloft and Holiday Inn Express combined have over 2,700 square feet of meeting and banquet space, which can be used for additional events, special occasions, and business needs