Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for systems analysis and reporting in support of Business Continuity Management System (BCMS) activities (policy, planning, implementation and operation, performance assessment, management review, improvement, and documentation providing auditable evidence). Responsible for administration, development, and monitoring of the business continuity information system, providing overall subject matter expertise, strategy, consulting, and standards to the department and other stakeholders. Has in-depth experience, knowledge, and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
Core Responsibilites:
Manage and Maintain Fusion Risk Management System. Oversee the administration, configuration, development, testing, and maintenance of the Fusion Risk Management system on the Salesforce platform to ensure alignment to business continuity management system (BCMS) requirements and optimal performance.
- Stakeholder Collaboration. Work closely with business continuity stakeholders to understand their needs and requirements, translating them into technical solutions and actionable insights.
- Develop and Implement Dashboards. Create and maintain interactive dashboards and reports to support business continuity operations, providing actionable insights, and data visualization.
- Ad Hoc Reporting. Generate ad hoc reports as needed to support various business continuity initiatives and decision-making processes.
- Data Stewardship. Ensure data integrity, accuracy, and consistency within the Fusion Risk Management system, implementing best practices for data governance.
- User Support and Training. Provide technical support and training to end-users of the Fusion Risk Management system, ensuring they can effectively utilize the system's features and functionalities.
- System Integration. Collaborate with other system owners and resources to integrate the Fusion Risk Management system with other enterprise systems and data sources.
- Business Continuity Planning. Assist in the development, implementation, and maintenance of business continuity plans and procedures, ensuring they are aligned with organizational goals and regulatory requirements.
- Performance Monitoring. Monitor system performance and usage, identifying, and addressing any issues or areas for improvement to enhance system efficiency and user experience.
- Continuous Improvement. Stay updated on industry trends and best practices in business continuity and risk management, recommending, and implementing improvements to the Fusion Risk Management system and related processes.
Job responsibilities for this role will be in support of, and sometimes include, the following:
- Maintain daily ingestion of data into BCO’s comprehensive business continuity & emergency notification software, assisting, strategy decision making, plan development, data analytics, and compliance.
- Discover new capabilities/ process improvements of business continuity & emergency notification software, working with management and vendor support to configure/ implement.
- Facilitate the completion of Business Impact Assessments (BIAs), Technology Resiliency Analyses (TRAs), and Location Risk Assessments (LRAs) with business units in scope.
- Support the maintenance of the emergency notification software and provide regular training.
- Support crisis management events that may arise, identifying assets at risk and their impact, and distributing relevant continuity planning.
- Gather auditable BC/DR information that will be reviewed by key stakeholders.
- Support BCO in creation of summary reporting on various initiatives that will be distributed to senior management.
- On call for deployment during crisis events, including leading CCCC calls, creation of SITuations REPorts (SITREPs), and execution of various CCCT services supporting various region, division and business unit Incident Management Teams (IMTs). Requires a strong understanding of DHS/FEMA NIMS/ICS principles.
- Execute gap remediation activities identified after completion of Business Impact Assessments (BIAs), Technology Resiliency Analyses (TRAs), and Location Risk Assessments (LRAs), executing critical risk tolerance decisions balancing complex value vs. cost decisions.
- Monitor and implement continuity strategies.
- Coach business unit plan owners and assist in implementation for all relevant teams, technologies, and locations to have continuity plans commensurate with their level of criticality to key business processes.
- Execute BCO program processes as necessary.
- Execute awareness and training programs activities to promote and educate the enterprise on the business continuity program, including specified roles and responsibilities.
- Execute BCMS plan maintenance and exercising across the enterprise, including training and support.
- Maintain ongoing collaboration with business units on crisis management, emergency preparedness, and continuity activities and requirements.
- Maintain relationships with vendors supporting program resources and initiatives.
- Act as business continuity and crisis management point of contact for business unit peers/ stakeholders across various lines of business.
- Conduct risk assessment, and program assessment.
- Conduct gap analysis and remediation strategy development.
- Participate in crisis activation and response management.
- Participate business continuity program awareness promotion and training.
- Document storage / repository.
- Understanding of the principles of response.
- Understanding of organizational culture.
- Follow daily business operations and ensuring compliance with Company policies and procedures.
- Follow and maintain internal controls to safeguard Company assets.
- Adaptive flexibility, and intellectual curiosity.
- Organization and time management skills.
- Detail oriented.
- Ability to prioritize.
- Commitment and takes initiative.
- Likely requires travel.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Business Analysis, Business Continuity, Business Intelligence (BI) Reporting, Change Management, Program Management, Salesforce Platform, Systems Analysis
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Salesforce Certified Administrator - Salesforce, Salesforce Certified Advanced Administrator - Salesforce, Salesforce Platform App Builder - Salesforce
Relative Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
