Principal Product Program Manager

Job Description

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced Principal Program Manager to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions combat academic integrity misconduct while also embracing the power and possibility that generative writing tools bring to expand writing skills. 

You will be responsible for mapping, building, and managing cross-functional decisions, processes, mechanisms, and dependencies across multiple products and teams. You will work closely with the technology teams, product teams, marketing teams, and legal team to drive and track product initiatives across the company. You will directly influence various stakeholder groups to drive effective and efficient cross-org communications, strategies, and alignment.

The ideal candidate will be an adaptable, data-driven, self-starter, comfortable with ambiguity and fast-paced, complex environments. You have demonstrated a talent for self-guided learning, rapidly acquiring and applying knowledge and new skills in nuanced situations. You have a record of defining, developing, and using metrics and analytics to manage execution and deliver objectives, including developing KPIs. You are adept at building trust amongst cross-functional teams in a high-growth environment. You create plans and schedules, identify and proactively mitigate risks, and manage changes. You will operate at the tactical level and will stretch your strategic capabilities by connecting big concepts with operational plans.

The ideal candidate will also have experience working in the education industry and managing complex technical programs or projects. We are looking for a talented communicator, both written and verbal, with a strong point of view. This team values hotly-debated topics, risk articulation, and creative options instead of slide-building skills and status meetings.

Key Responsibilities and Outputs:

• Lead the development and execution of program plans, ensuring alignment with business goals and timelines.
• Partner with stakeholders across the Turnitin organization including the technology teams, product teams, marketing teams, and the legal team to organize and facilitate data-driven change management. 
• Maintain and improve the product roadmap with cross-team dependencies.
• Collaborate with cross-functional teams to deliver high-quality, on-time, cross-functional work related to product projects and workstreams.
• Lead and contribute to the development, documentation, and management of processes, mechanisms, reporting, and narratives for new and existing products.
• Lead program scoping efforts to define overall scope, high-level requirements, and stakeholders for different program aspects.
• Serve as a change agent with strong credibility and influence in the organization centered on consultation around process and continuous improvement. 
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Qualifications

Essential:

• 7+ years of experience in program or project management, including cross-functional teams.
• Exceptional oral and written communication skills; ability to communicate complex concepts clearly and persuasively to diverse audiences, at varying levels across the organization.
• Experience using data and metrics to drive improvements.
• Ability to extract, model, and synthesize data to make business decisions.
• Experience driving program execution, end-to-end delivery, and communicating results.
• Bachelor’s degree in project management, education management or related field, or equivalent experience.
• Effective working in culturally diverse work groups.
• May require occasional travel for conferences or internal meetings.
• 5+ years experience working in or with educational institutions.

Desirable:

• 5+ years experience working in or with educational institutions.
• Master’s Degree in Public Policy, Education, or MBA.

Personal attributes

Essential:

• Change Leadership - The ability to initiate, sponsor, and implement organizational or process change; helping others to successfully manage organizational or process change.
• Goal Setting & Vision Execution - Is able to set a clear vision for their direct reports that ties into the company strategy, and turn that vision into meaningful, measurable and actionable goals to be executed on. 
• Strategic Thinking - Thinks long term and beyond one’s own area and/or region; utilizes data, business acumen and intuition to understand and consider the impact of decisions and goals for the future. Assesses the impact of the external environment on the organization (and visa versa) when making decisions. Reflects industry trends and best practices. 
• Accountability - Holds oneself responsible for required actions, and ensures that team members/colleagues/peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.
• Collaboration & Influencing - Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.

Desirable:

• Diversity & Inclusivity - Encourages and celebrates diversity at every level within the organization. Understanding that many cultures, traditions, beliefs, languages, thoughts and lifestyles are prevalent in both the workforce as well as the customer populations, and are respected without judgment. Works to create an environment of belonging.
• Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.
• Resourcefulness - Possesses a mindset of abundance and redefines what’s possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.