Operational Resilience – Education and Awareness Lead

Key Responsibilities

• Play a leading role in reporting the maturity of the operational resilience programme and associated risks.
• Be versed in setting up and managing employee awareness and training across all Operational resilience disciplines.
• Create and oversee the training of ION staff members with regards to Business Impact Assessments, BC Plan creation and operational resilience mapping.
• Developing an annual education programme with maturity metrics and prioritisation of requirements.
• Manage the ISO 27001 compliance in coordination with the risk team, ensuring the operational resilience components are met.
• Develop client education packs to provide assurance of the operational resilience programme for ION’s key clients.
• Own the operational resilience maturity model and define metrics for demonstrating progress and development.
• Engage with business and technical stakeholders to create and manage a change management process to support the embedding operational resilience across ION markets.
• Manage the Operational Resilience component of Everbridge (alert notification tool) and undertake call tree exercising and engagement of.
• Develop, produce and implement communication layers for operational resilience, for example, BCP flyers, Crisis management wallet cards and education and awareness site/sharepoint.
• Contribute to horizon scanning, scenario and strategic risk analysis to help identify, quantify, evaluate and plan for potential future reputation and policy risks within the context of the company strategy and positioning.
• Collaborate effectively with other senior internal stakeholders and develop escalation frameworks from incident to crisis management across IT, BCP, communication and vendor management stakeholders.

Required Skills, Experience, and Qualifications

• Has experience in an education, risk and/or operational resilience function.
• Has prior experience of developing education and awareness programmes across complex organisations.
• Is creative and can develop training manuals and support documentation for both business and technical stakeholders.
• Is a strong strategic thinker with the ability and skill set to see the bigger picture as well as understand the nuance and details across different parts of the company.
• Technically proficient and will be required to utilise the operational resilience tool (Fusion RM) to support the development of the programme.
• Management of call tree exercises and employee engagement.
• Has understanding of ISO standards and alignment of the awareness requirements.
• A creative flair, with experience of stakeholder engagement, presenting and using varied education methods to develop learning and development of operational resilience.
• Will manage the maturity of the ION markets awareness of resilience and demonstrating improved education and knowledge.
• Will align with business and technical stakeholders to develop change management and controls process, demonstrating embedding of resilience across business functions.
• Has prior experience of interacting with stakeholders from different territories/markets to identify geographical/local risks and support on preparation/management as needed.
• Possesses excellent stakeholder engagement and influencing skills; able to listen to and engage effectively with senior network/global leaders during times when emotions and risks are high.
• Has a proven track record of handling confidential information with sensitivity, integrity and good judgement.