Full-Time

Manager – Digital Success

Confirmed live in the last 24 hours

GitLab

GitLab

1,001-5,000 employees

Unified DevOps platform for software development

Consulting
Enterprise Software

Compensation Overview

$107.1k - $229.5kAnnually

+ Incentive Pay

Senior, Expert

Remote in USA

Category
General Marketing
Copywriting Marketing
Growth & Marketing
Required Skills
Tableau
Data Analysis
Requirements
  • Proven track record of managing and developing high-performing of content strategist, customer communications, or digital customer success teams
  • Extensive experience in Customer Success or related field, with deep understanding of content operations, communication strategies, and digital customer engagement in SaaS
  • Demonstrated ability to use data and customer insights to inform strategy, optimize workflows, and drive positive outcomes
  • Experience developing and executing programmatic approaches to customer success at scale
  • Familiarity with customer success platforms, marketing automation tools, and data analytics (e.g., Gainsight, Marketo, Tableau)
  • Excellent project management and organizational skills, with the ability to juggle multiple initiatives in a fast-paced environment
  • Strong communication and interpersonal skills, with the capacity to engage and influence stakeholders across departments
  • Strong editorial judgment and understanding of brand voice and customer communication best practices
  • Alignment with GitLab’s core values and a passion for working in an all-remote, transparent, and inclusive environment
Responsibilities
  • Lead a diverse team of content strategists, customer communications specialists, program managers, and customer experience managers focused on digital-first engagement
  • Develop integrated content and communication strategies that drive customer adoption across the tech touch segment
  • Create and execute scalable programs that blend strategic content, targeted communications, and digital experiences
  • Drive cross-functional collaboration between content, communications, product, and technical teams
  • Implement data-driven approaches to measure content effectiveness, program success, and customer engagement
  • Design and oversee automated customer journey workflows that combine strategic content and communications
  • Establish content governance frameworks and communication standards across digital touchpoints
  • Manage resource allocation and budget planning across content development and program implementation
  • Champion voice of customer insights to inform content strategy and program development
  • Foster a collaborative environment that encourages innovation and continuous improvement

GitLab provides a DevOps platform that streamlines software development by integrating various tools into a single application. This integration enhances collaboration and visibility, allowing teams to focus on product improvement rather than managing multiple tools. GitLab operates on a subscription-based model, offering features for continuous integration and deployment, and serves a diverse range of clients across various industries. The company's goal is to simplify the software development process and deliver ongoing value through regular updates and customization options.

Company Stage

IPO

Total Funding

$421.8M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquiring Oxeye enhances GitLab's cloud security, appealing to security-conscious enterprises.
  • Partnership with Ooredoo Kuwait expands GitLab's influence in the telecommunications sector.
  • Potential sale to Datadog could create strategic synergies and expand market reach.

What critics are saying

  • AI-powered coding assistants like Claude pose a competitive threat to GitLab's platform.
  • Potential sale to Datadog may lead to strategic shifts misaligned with customer expectations.
  • Integration of Oxeye may distract from GitLab's core DevOps offerings.

What makes GitLab unique

  • GitLab offers a unified DevOps platform, reducing complexity in software development.
  • The platform integrates tools for collaboration, visibility, and speed, enhancing development processes.
  • GitLab's open-source model fosters continuous innovation with a large developer community.

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Benefits

Spending Company Money

Equity Compensation

Life Insurance

Financial Wellness

Paid Time Off

Growth and Development Benefit

GitLab Contribute

Business Travel Accident Policy

Immigration

Employee Assistance Program

Incentives

All-Remote

Part-time contracts

Meal Train

Fertility & Family Planning

Parental Leave