Senior Director of Design

About Eventbrite

Eventbrite is a global self-service ticketing and experience technology platform connecting millions of attendees with event creators worldwide. Our mission is to create and inspire meaningful connections by enabling creators to host events that bring people together. We’re committed to fostering an innovative, inclusive culture that empowers our teams to make a lasting impact.

The Challenge

As Eventbrite grows, our user experience needs to reflect a cohesive design vision across products, platforms, and touchpoints. This role is critical to delivering a world-class design experience that is beautiful, functional, and rooted in craft. Our goal is to build a design team that creates scalable, user-centered experiences, making Eventbrite the premier destination for high-quality live events.

The Role

The Senior Director of UX Design Studio will lead the UX design, research, and writing functions for Eventbrite’s two-sided marketplace. Reporting to the SVP of Design, this role oversees the overall craft and execution of the team, ensuring impactful customer experiences across Creator, Consumer, and Platform product areas.

We are looking for a visionary leader who can champion the importance of craft and cultivate a strong sense of community and culture within the team. This role requires someone who can inspire a team of high-performing creatives while fostering collaboration across product, engineering, and marketing teams to align on a unified vision for success for our customers.

The Type of Skillsets We’re Looking For: 

• Craft and Storytelling Expertise: An ability to recognize and elevate craft, ensuring designs are polished, impactful, and user-centered. Strong storytelling skills are essential, enabling you to craft compelling narratives that connect design work to broader product strategy and business goals.
• Strategic Alignment: Proficient at tying design outcomes to product strategy, ensuring that customer experiences are both meaningful and aligned with organizational priorities.
• Deep Understanding of the Product Development Lifecycle: Expertise in the full lifecycle of product development, including collaboration across product, design, engineering and overseeing and developing best in class processes for UX, research, and writing teams. 
• Design Systems: Experienced in leveraging and influencing design systems to deliver cohesive and scalable solutions. While this role does not drive the creation of design systems, you will collaborate effectively with the team responsible for maintaining and evolving them.
• Collaboration and Communication: Skilled in working cross-functionally with product, engineering, and marketing teams, ensuring alignment and seamless execution of shared goals through clear communication.

The Type of Leader We’re Looking For: 

• Inspire Through Vision: Lead with clarity and purpose, encouraging teams to embrace iteration and innovation as tools to create impactful, customer-centered solutions. Align the team around a shared vision for success that fosters a sense of ownership and pride in their work.
• Craft and Quality: Define and uphold a standard of excellence for polished, user-centered design. Champion the design system as a foundational tool to ensure consistency and scalability, while embedding a culture of quality in every aspect of the team’s work.
• Community and Culture: Build a culture of connection and belonging through all-hands meetings, craft showcases, and team celebrations. Foster an environment where creativity thrives, diverse voices are valued, and team members feel empowered to bring their best selves to their work.