Full-Time

Client Support Specialist

Confirmed live in the last 24 hours

Onbe

Onbe

201-500 employees

Fintech specializing in digital payment solutions

Fintech
Financial Services

Compensation Overview

$49.9k - $58kAnnually

+ Bonus

Junior, Mid

Atlanta, GA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Bachelor's degree preferred.
  • 1-3 years of experience working in a client support and/or operations role with direct client interaction.
  • Proficiency with Microsoft Excel, Word, and PowerPoint.
  • Ability to travel for company and client-related meetings.
Responsibilities
  • Fields troubleshooting emails and calls from the client and responds to issues and inquiries.
  • Ensures first-order health for new clients and/or programs.
  • Pulls key reports, metrics, and data and analyzes to promote program success.
  • Acts as a product expert and serves as an advocate for the client and Onbe.
  • Works with Client Support Managers to prepare for Business Reviews and client meetings.
  • Demonstrates client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis.
  • Collaborates on the integration of new programs for new and existing clients.
  • Works on internal development projects as assigned and proactively created from their own identified business needs.

Onbe specializes in digital payment solutions that enhance the payment experience beyond traditional currency transactions. The company provides a variety of customizable and secure payment options that can be utilized online, in person, and within applications. Onbe's primary focus is on corporate disbursement solutions, assisting businesses in efficiently and securely distributing funds to their recipients. Their clients span multiple industries, including automotive, biotech, cable internet, maritime, market research, and telecom, and are typically modern brands seeking to innovate their payment processes. Onbe generates revenue by charging fees for their payment processing services, customization options, and additional features like speed and security. The company's goal is to be a preferred payments partner, delivering value that extends beyond mere transactions and improving the overall experience for both clients and their end recipients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Buffalo Grove, Illinois

Founded

1996

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Onbe's strategic partnerships, such as with Eisen and ScrapRight, expand their market reach and enhance their service offerings.
  • The company's focus on instant digital payouts aligns with the growing consumer preference for fast and secure payment methods, potentially driving higher client satisfaction and retention.
  • Onbe's ability to offer tailored solutions for various industries, from automotive to telecom, positions them well to capture diverse market opportunities.

What critics are saying

  • The highly competitive fintech landscape requires Onbe to continuously innovate to maintain its market position.
  • Integration challenges with partners' platforms, like those of Eisen and ScrapRight, could pose operational risks.

What makes Onbe unique

  • Onbe specializes in corporate disbursement solutions, offering tailored digital payment services across diverse industries, unlike competitors who may focus on more generalized payment solutions.
  • Their partnerships with niche industry players like ScrapRight and Eisen highlight their ability to integrate seamlessly into specific operational workflows, providing a competitive edge.
  • Onbe's emphasis on instant digital payouts and customizable payment options sets them apart in a market where speed and user experience are increasingly critical.

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