Application Product Manager

The Team:

The Business Apps for Front Office Team is a young team of product enthusiasts that focuses on developing best-in class Business Apps in the domain of Customer Service, Marketing, Sales and Commerce. Business Apps are purpose-built solutions created for a specific line of business, addressing most impactful pain points in their respective domain. The Apps are best practice examples of how Celonis is used in new, innovative ways that push the boundaries of our platform. The team has a great balance of technical skills to build solutions paired with a customer focus and product management mindset to create meaningful products widely adopted across our customer base.

The Role:

You will gain experience in the Customer Service, Marketing, Sales and Commerce processes and act as the interface between customers, our Go-To-Market and our Product & Engineering teams, shaping the future of Celonis’ Business Apps in this domain. Take this chance to rethink the way companies run customer facing processes and help our customers to accelerate their value realization with Celonis.

The work you’ll do:

• Work closely with customers to understand their pain points in Customer Service, Marketing, Sales and Commerce and to find new valuable solutions to them
• Be involved in all steps within the product development lifecycle from ideation to product development to scaling solutions across all Celonis customers
• Use the Celonis Process Intelligence Platform hands-on to develop new, innovative solutions for the Front Office
• Collaborate with platform product managers and engineers to guide and influence feature development of the Celonis platform
• Work together with our UX team to define the user experience for our products

If you are passionate about Service, Sales, Marketing and Commerce processes and the Celonis technology, and what it can do for our customers, here's your chance to directly contribute to taking our Celonis Process Intelligence Platform to the next level.

The qualifications you need:

• 1-2 years of experience in Solution Engineering, IT or Implementation Consulting, Business Analytics or comparable roles
• Expert in data analysis including with tools native to the Celonis platform: SQL, PQL and Python
• Experience with Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms is a plus
• Project management experience and excellent planning and organizational skills
• Creativity in problem solving, solution-oriented, self-motivated, able to work independently and collaborate well within and outside the team
• Excellent verbal and written communication skills and the willingness to work very closely with customers and cross-functional stakeholders
• Fluent in English (German language skills is a plus)