Full-Time
Account Servicing Specialist
Posted on 4/12/2024
Provides personal loans and cashback credit cards
Compensation Overview
$21Hourly
Entry, Junior, Mid
Phoenix, AZ, USA
- 2+ years of customer service experience
- 1+ years of experience in loan servicing and/or payment processing
- High School Diploma or equivalent required, Bachelor's or Associate's degree preferred
- Working knowledge and experience with FDCPA and FCRA regulations
- Excellent written and verbal communication
- Strong analytical and problem solving skills
- Demonstrated ability to multi-task and work in a fast-paced environment
- Flexibility and ability to adapt to business needs
- Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
- Proficient in Microsoft Cloud based products and Google Workplace
- Interact with customers to answer questions, provide assistance, and process requests by phone and email
- Answer incoming customer calls regarding billing issues, service questions and general concerns
- Provide thorough and accurate documentation to customer accounts across our communication channels
- Identify areas of opportunity for optimizing results and improve customer satisfaction
- Contribute to the improvement of training and development on a daily basis
- Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
- Create a positive customer experience
- Maintain superior quality assurance results
- Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment
Upgrade, Inc. provides personal financial services such as loans, credit cards, and a rewards checking account, ensuring accessibility and efficiency in personal finance management. Praised for its rapid growth, the company was named the fastest growing credit card in America by the Nilson Report for two years running. This recognition underscores the company's commitment to technological advancement and customer satisfaction, making it a great place for those who value innovation and industry leadership in the fintech sector.
Company Stage
Series E
Total Funding
$357.2M
Headquarters
San Francisco, California
Founded
2016