Full-Time
Assistant Operations Manager
PDS Health
Integrated healthcare support company
Compensation Overview
$31 - $38.50/hr
Pleasant Hill, CA, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or General Education Development (GED) credential is required.
- Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
- Demonstrated computer proficiency and comprehensive knowledge of operational processes.
- Ability to handle and maintain the confidentiality of team member records, patient records, and compensation information.
- Ability to multitask effectively while maintaining work quality.
- Ability to work independently and as part of a team in a fast-paced environment.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Act as manager of the supported practice in the Operations Manager's absence.
- Plan and prepare work schedules and assign team members to specific duties.
- Help team members develop successful patient communication skills and facilitate learning.
- Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
- Assist in driving year-over-year revenue and profit growth.
- Ensure adherence to cash management and accounting protocols.
- Provide feedback on tactics that affect financial and patient outcomes so the broader organization can benefit.
- Ensure the office follows PDS standards for facility cleanliness and maintenance.
- Lead and participate in daily huddles and other required meetings.
- Make decisions consistent with the PDS Brand framework.
- Execute PDS processes, systems, and tools as a subject matter expert while contributing to their improvement.
- Drive execution of the Perfect Patient Experience and HC Handoff to gain Patients for Life.
- Support clinician education and referrals regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
- Team-building ability, including motivating, educating, training, assessing talent, and promoting learning.
- Patient advocacy characterized by flexibility, empathy, passion, and ethical conduct.
- Financial acumen, including understanding profit drivers, using metrics to manage, and understanding local market drivers and competition.
- Influencing and coaching ability, including building trust, tailoring coaching style, and sustaining improvement.
- Self-motivation and reliability.
- Excellent interpersonal, oral, and written communication skills.
- Organization and attention to detail.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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