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Senior Manager
Client Solutions, Clinical Research
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • You have 6+ years of experience in client-facing roles of increasing responsibility, delivering products, services, or analyses to biopharma companies, in organizations such as: life sciences-oriented consulting firms, healthcare focused analytics and/or outcomes research firms, healthcare technology companies
  • You have direct experience in clinical research (clinic or hospital setting, pharma, and/or biotech sectors) and are familiar with the digital solutions that support clinical research
  • You have direct experience working with Pharmaceutical and biotech companies and Clinical research Organizations (CRO)
  • You have a track record of success in developing long term business relationships with biopharma companies in a strategic and abstract space and experience owning high-profile client relationships
  • You are interested in engaging directly with biopharma partners to help advance their research and business related strategies
  • You can apply your healthcare background to support end-to-end client engagement process, including capabilities presentations, project scoping, and customer support
  • You are flexible, have a start-up mindset, and enjoy a fast-paced environment
  • You have the ability to juggle multiple client interactions and deadlines simultaneously
  • You have the agility to work across and develop relationships with diverse, cross-functional teams
  • You have exceptional written and communication skills
  • You share our commitments to diversity, inclusion, and belonging; You are excited to use your skills to optimize quality in new and innovative ways
  • You have experience owning client relationships
  • You have experience leading and/or coaching teams
  • You have worked for a technology company (or have worked directly with software developers)
  • Ensure effective day-to-day engagement with our most strategic biopharma and CRO research collaborators
  • Oversee multiple clinical research technology projects and programs with a focus on customer enablement and engagement
  • Be the voice of the customer and collaborate across internal functional groups (product, engineering, commercial and marketing, legal and finance team members) to identify opportunities to enhance existing products and identify new potential product offerings
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Proactively manage changes to the project scope, timeline and costs
  • Mentor and manage Professional Services staff
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects and adoption of technologies
  • Assist in the maintenance and updates to Professional Services SOPs and Work Instructions
  • Develop playbooks for onboarding, project management, and scaling customers from pilot to broad adoption
Flatiron Health

1,001-5,000 employees

Improving healthcare by learning from the experience of cancer patients
Company Overview
Flatiron seeks to identify and solve problems that drive work that moves the needle for customers and patients. In short, they seek to learn and improve cancer research from each patient.
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Transition back to work program following parental leave
  • Child and caregiver travel benefits for new parents
  • Backup child care
  • Weekly meditation sessions
  • Flatiron-sponsored fitness classes
  • Weekly massages and manicures available onsite (employee funded)
Company Core Values
  • Solve problems that matter
  • Be kind
  • Start with why
  • Think yes before no
  • Focus on your customer
  • Seek feedback at 30%
  • Be willing to sit on the floor
  • Know when to startup and when to scale
  • Learn, teach and grow
  • Do the right thing