Full-Time

Client Success Director

Heath Plans

Posted on 11/11/2024

Progyny

Progyny

501-1,000 employees

Fertility benefits management for employers

Financial Services
Healthcare

Compensation Overview

$135k - $145kAnnually

+ Bonus + Equity

Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Marketing
Data Analysis
Requirements
  • Experience with managing national and regional health plans across fully insured, ASO, and Medicare/Medicaid lines of business.
  • 5+ years of experience in enterprise-level customer success/account management or roles, ideally with health plan experience.
  • Experience building relationships with team members, customer stakeholders, c-level executives, and third-party organizations.
  • Strong process orientation, with an ability to identify needs and execute projects that improve our Client Success practice and relationships with Health Plans.
  • Understanding of data and key metrics for client success.
  • Strong growth mindset and ability to influence via analytical and story-telling skills.
  • Strong project management skills, ability to manage multiple clients and projects simultaneously, keeping stakeholders aligned on key deliverables and timing.
  • Comfortable with small teams and adapting to ambiguous start-up environments.
Responsibilities
  • Manage the end-to-end client lifecycle for a growing portfolio of large and small health plan clients while driving onboarding, engagement, and the demonstration of value.
  • Partner with the Implementation team during handoff to Customer Success by establishing a working cadence with health plan clients, highlighting dependencies, aligning marketing plans, etc.
  • Gain a comprehensive understanding of the health plan strategy and operational model to effectively support and manage multiple employers within the health plan partnership.
  • Partner with the health plan to develop measurable goals and define desired business outcomes for their relationship with Progyny.
  • Consult with clients to ensure alignment with Progyny’s Marketing Best Practices and collaborate with Progyny’s Marketing team to define and execute a comprehensive member engagement strategy that meets contractual commitments.
  • Resell the value of Progyny’s services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship.
  • Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures, including member engagement, utilization, clinical impact, PGs and ROI, while demonstrating a strategic command of clients’ organizational goals, structure, products, services, and markets.
  • Develop payor account plans by estimating total opportunity, defining key goals and milestones, and recommending focus areas for success.
  • Advocate for the needs of our customers internally, by coordinating strategy and issue resolution across teams to maintain exceptional client satisfaction scores.

Progyny provides fertility benefits management services to employers, helping them offer comprehensive support for employees seeking fertility treatments and family-building options. Their services include intrauterine insemination (IUI), in vitro fertilization (IVF), fertility preservation, adoption assistance, and surrogacy support. Progyny partners with employers to integrate these benefits into their existing employee packages, aiming to improve clinical outcomes and reduce costs associated with fertility treatments. Unlike many competitors, Progyny focuses on delivering superior clinical results that exceed national averages and ensures a seamless integration into benefits systems. The company's goal is to meet the growing demand for fertility and family-building benefits, supporting employees' reproductive health and well-being.

Company Stage

IPO

Total Funding

$95.6M

Headquarters

New York City, New York

Founded

2008

Growth & Insights
Headcount

6 month growth

10%

1 year growth

25%

2 year growth

70%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increasing employer demand for fertility benefits boosts Progyny's market potential.
  • Recent acquisitions, like Apryl, expand Progyny's global presence and service offerings.
  • Recognition as a TIME100 Most Influential Company strengthens Progyny's market position.

What critics are saying

  • Investigation into potential securities law violations could lead to legal challenges.
  • Integration challenges from Apryl acquisition may affect service delivery.
  • #FertilityCovered badge introduction may increase competition in fertility benefits market.

What makes Progyny unique

  • Progyny offers comprehensive fertility benefits, including IVF, IUI, and surrogacy support.
  • The company partners with employers to integrate fertility benefits into existing packages.
  • Progyny's clinical outcomes consistently exceed national averages, enhancing its value proposition.

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