Responsibilities:

• Partner with customers from various countries, managing multiple projects concurrently.
• Work with customers to identify and document Success Criteria
• Develop/monitor overall implementation schedule (including all functional, customisation and integration/technical projects) to meet client objectives
• Scope API needs and define workflows utilising Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort
• Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
• Develop SQL queries to be installed on customer’s platform as custom reports
• Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
• Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc). 
• Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
• Prevent, identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
• Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers

Requirements:

• Fluent english, German and/or French is an additional bonus
• Previous experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.
• Experience working with large accounts in the enterprise space
• Good understanding of consulting processes and SaaS software implementation
• A natural inclination to resolve customer problems and help them be highly successful
• Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
• Knowledge of SQL
• Extensive knowledge of SAML and/or Open ID Connect
• Basic coding ability in at least one programming language
• Fast learner, excited and willing to learn new technology on an ongoing basis
• Ability to write effective technical documentation