Full-Time

Customer Service Representative

Updated on 8/19/2026

Ritchie Bros.

Ritchie Bros.

1,001-5,000 employees

Asset management and heavy equipment auctions

Compensation Overview

$18.75/hr

Houston, TX, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service

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Requirements
  • Previous work experience working in person with customers.
  • Experience using computers and the ability to learn new technology and software.
  • Excellent keyboarding skills for data entry.
  • Ability to maintain a positive attitude in high-pressure situations.
  • Ability to work as part of a team and provide support wherever needed.
Responsibilities
  • Provide customer service and answer inquiries.
  • Process payments from successful bidders and perform other sale-day activities.
  • Organize keys and organize and file documents first by the internal coding system and then by lot number once the sale proceeds to lot.
  • Upload documents to the web for each sale.
  • Communicate with multiple departments, teams, and customers who sign up equipment when documents such as LOLCs and purge documents are needed.
  • Provide customers with information about auxiliary services.
  • Ensure superior customer service is delivered to all customers.
  • Actively support the RB Unreserved Commitment to Safety by taking personal responsibility for the safety of yourself, your team, coworkers, and customers.
  • Perform other duties as assigned.

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Westchester, Illinois

Founded

1958

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 revenue rose 11% to $1.23 billion, with GTV up 13%.
  • FTC early termination cleared BigIron antitrust review in April 2026, accelerating closing.
  • The new Scottish yard expands UK access and lowers logistics friction for sellers.

What critics are saying

  • Copart and digital marketplaces compress pricing and commission economics in equipment and salvage.
  • Integration from BigIron, J.M. Wood, and Blackmon strains management through 2026.
  • Any failed technology migration or auction volume slump weakens RB Global's moat fast.

What makes Ritchie Bros. unique

  • Ritchie Bros. pairs onsite auctions with RB Global's digital marketplace across 20 countries.
  • Its omnichannel model spans heavy equipment, salvage, agriculture, and commercial vehicles.
  • BigIron and Blackmon deepen local coverage while feeding global buyer demand.

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Benefits

Paid Holidays

Employee Discounts

Professional Development Budget

Training Programs

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
Yahoo Finance
Aug 16th, 2026
Two profitable stocks with strong fundamentals and one to avoid

Financial services firm Ares Management and commercial asset marketplace operator RB Global have been highlighted for their strong fundamentals and profitability, whilst cloud storage provider Dropbox faces challenges. Ares Management has demonstrated exceptional revenue growth of 24.3% annually over the past two years, with earnings per share compounding at 19.5% annually over five years. The company maintains an operating margin of 21.8%. RB Global, formerly Ritchie Bros. Auctioneers, has achieved 27.4% annual revenue growth over five years, with EPS growing at 19.3% annually. The company generates a free cash flow margin of 14%. Dropbox, despite a 26.6% operating margin, showed flat billings and faces weak demand outlook. Wall Street expects flat revenue over the next 12 months.

Agri Machinery Trade
Jun 26th, 2026
Scottish yard aids auctioneers expansion.

Scottish yard aids auctioneers expansion. Ritchie Bros. has strengthened its presence in the UK with the opening of its first operational yard in Scotland, providing buyers and sellers of used machinery with a dedicated facility in the country's central belt. Located at Harthill, just off Junction 5 of the M8 motorway between Glasgow and Edinburgh, the new site is designed to improve access for customers across Scotland while reducing transport distances and simplifying equipment logistics. The facility operates 24 hours a day for deliveries, allowing customers and hauliers to drop off and collect machinery outside traditional opening hours. The company says the flexible access will help minimise downtime and make it easier to move equipment around busy work schedules. The Scottish yard complements Ritchie Bros.' existing UK operations at Maltby, near Rotherham, together with its Mullingar facility in Ireland, which opened in 2025. The three locations provide broader coverage across the UK and Ireland while supporting equipment sales through the company's online auctions and other sales channels. Chris Thomson, Scotland Territory Manager at Ritchie Bros., said the investment reflects the company's commitment to the Scottish market. "Having an operational yard in Harthill means we can offer the same market-leading services already available elsewhere in the UK while making it easier and quicker for customers in Scotland to sell machinery and equipment," he said. "The new location allows Scottish sellers to access our global network of buyers while benefiting from a much more convenient local facility." As well as reducing transport costs and journey times, the site brings inspection, marketing and sales support closer to customers who previously had to travel further afield to access Ritchie Bros.' services. The opening forms part of the company's wider strategy to expand its regional footprint and meet growing demand for used equipment and asset management services across the UK and Ireland. The new yard is located at 59 West Benhar Road, Harthill, Shotts ML7 5TG.

AY Media Group
May 27th, 2026
Illinois Firm Acquires Little Rock's Blackmon Auctions

Ritchie Bros. Auctioneers of Westchester, Illinois, has acquired Blackmon Auctions of Little Rock for an undisclosed price, the firm anno

Yahoo Finance
May 5th, 2026
RB Global Q1 adjusted EBITDA up 11% on $4.3B GTV, BigIron deal to close in Q2

RB Global reported 13% gross transaction value growth to $4.3 billion and 11% adjusted EBITDA growth in its first quarter of 2026. The company received antitrust approval for its BigIron acquisition, which is now expected to close in the second quarter. The commercial construction and transportation segment led growth, with GTV up 27% year-over-year, or approximately 16% excluding acquisitions. Chief Executive Officer Jim Kessler cited early signs of improving customer confidence, supported by stabilising used equipment values and infrastructure activity. In automotive, GTV increased 7%, driven by a 6% rise in average selling prices and 1% unit volume growth. Chief Financial Officer Eric Guerin said the company's updated 2026 guidance excludes any impact from the pending BigIron transaction.

Ritchie Bros. Auctioneers
Mar 25th, 2026
Motivated buyers need your equipment - sell in Edmonton's next auction.

Motivated buyers need your equipment - sell in Edmonton's next auction. Ritchie Bros.' Spring Auction in Edmonton is always one of the biggest of the year. The dates for this year's auction are May 11-15, and there's time to add your equipment and take advantage of its world class marketing and buyer demand. It's shaping up to be an exciting event with demand for used equipment high across all industries. Last Edmonton auction by the numbers - nobody drives more buyer demand. The momentum in Alberta is going strong, with bidders and buyers from 45+ countries and over 6,200 lots sold in the last Edmonton auction in March. Over 14,000 bidders registered for the auction! Featured results from Edmonton's last auction: Take advantage of everything ritchie Bros. offers to help you sell equipment and trucks. * Access to its global buyer audience * Tailored selling solutions for customers of all sizes * Selling location flexibility * World class multi-channel marketing driving demand for your assets