Installation Manager

Job Description:

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. 

SUMMARY

The Install Manager is responsible for identifying growth opportunities and developing pricing strategies that drive market penetration of FEG Installs across all brands/market segments within the market area. Establishes lasting relationships with key dealers, major accounts, end user customers, and key influencers to capitalize on opportunities across the various product tiers. Extensive involvement with the pricing activities of the FEG Commercial group. Responsible for annual service revenue of up to $6M.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• STRATEGIC LEADERSHIP: Support and implement goals aligned with the business long term plan, segmentation, and strategic direction as communicated by the Service Division Leadership team.  Drive the overall success of the installation business. Anticipate local trends and implications accurately to create and articulate sustainable value.

• ACTION ORIENTED: Identify and seize new opportunities through strategic business development initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction, productivity and efficiency improvements.

• CUSTOMER FOCUS: Cultivate external relationships with dealers and customers, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business by addressing their primary pain points.

• BUILD NETWORKS: Collaborate with the Installation Operations Manager, Service Sales, National Accounts, Installation Management team, Equipment Sales team, Service Operations in the territory to achieve service strategic objectives and support shared strategic objectives. Recommends and makes data driven strategic trade-off decisions within the assigned territory. Maintains awareness of market dynamics impacting the districts.

• DEVELOP TALENT: Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. Provide training to the Installation teams & field service with implementation of new or existing programs.

• FINANCIAL ACUMEN: Management of the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities. Aid with Installation revenue forecasting.

• STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be a point of contact for Installation pricing concerns within the territory and be able to resolve complex issues strategically which impact current and future business needs.

• ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.

Supervisory Responsibilities

• This position will not have supervisory responsibilities reporting directly to the Installation Operations Manager. Provide support to the Installation Operations Manager, Installation Managers and service management and Service Operations.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor's Degree and at least 5+ years of sales and/or marketing experience in a distributed service industry environment or equivalent experience (HSD/GED and / or 5 years in the food service industry environment)

• Project Management Professional (PMP) or strong foundational knowledge of project management fundamentals

• Ability to communicate effectively with a wide audience range

• MS Office application proficiency to drive efficiency

PREFERRED SKILLS

• 2 - 5 years within the industry and 7-10 years directly related

Job —Specific Knowledge

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Develop installation pricing based with detailed scope of work ensuring overall margin & growth.

• Build lasting and collaborative relationships with local branch operations to drive and achieve territory business objectives

• Drive and support installation business growth and profitability within assigned territory 

• Build permanent relationships with key customers including end users, dealers and sales reps to ensure their satisfaction with installed FEG products

• Build working relationships with territory FEG Sales representatives to ensure the total needs of the customer are met

• Provide local sales support to conduct joint site reviews / surveys with local sales representation to ensure timely, accurate quotations

• Utilize Customer Relationship Management (CRM) system for installation quoting and projections

• PC proficient in Microsoft Office applications, such as Word, Excel, PowerPoint and Outlook

• Consistently building and fostering relationships with subcontractors focusing on pricing remaining competitive and fair 

• Partner with Branch Operations to ensure timely and accurate scheduling of install projects

• Manage multiple projects simultaneously while paying strict attention to detail 

• Ability to work independently in a fast-paced environment

Competencies

• Follows through on commitments; ensures that others do the same

• Takes personal responsibility for decisions, actions, and failures

• Works with people to determine clear performance standards

• Establishes processes for monitoring and measuring results

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

• Regularly required to sit

• Operates standard office equipment

• Climbing ladders up to 6ft

• Operates vehicle

Working Conditions

• Office or remote location environment

• Noise level in the work environment is usually moderate

Hours of Work

• Normal business hours with extended hours as needed

• Travel up to 50%

Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 82,560.00 - 123,840.00 USD Annual

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.