Customer Success Manager
Posted on 10/18/2023

51-200 employees

Privacy-focused advertising solutions maximizing ROI
Company Overview
Fyllo stands out as a leader in the advertising industry, providing comprehensive, privacy-first solutions that are trusted by both Fortune 500 companies and emerging brands. Their commitment to maximizing ROI and boosting efficiency is demonstrated through successful test campaigns and intelligent media buying strategies. Fyllo's unique focus on reaching progressive audiences and their robust contextual platform set them apart in the industry, making them a desirable workplace for those interested in cutting-edge, privacy-conscious advertising solutions.
Consumer Software
Data & Analytics

Company Stage

Series C

Total Funding





Chicago, Illinois

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • We are always challenging the status quo. With access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI
  • Founded in 2019, we closed our Series C and have raised 100 million to date. We now have created the world's largest data marketplace of cannabis and CBD purchase data, enabling access to 65 million frontline consumers who shape and move markets. In 2022, as audience targeting became more privacy-regulated and digital marketing more omnichannel, we acquired Semasio, a provider of contextual targeting solutions
  • Semasio works with marketers to help them understand and reach their audiences, across 30+ languages, through three types of targeting: audience, contextual, and brand fit. One of Semasio's core differentiators is its commitment to complete transparency and control. In a world where advertisers are increasingly concerned about brand safety, Semasio provides advertisers with full visibility into where ads are being placed, ensuring they're shown in brand-safe environments, which is essential for reputation management
  • Our team is global, located in the U.S., Germany, Denmark and Portugal. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. It is important to us to create a space of belonging, so that each person is empowered to share their unique perspective while being their authentic self. We believe diversity fosters creativity, innovation and a sense of community. If you are someone who has a bias to act and enjoys working in a dynamic environment, then read on!
  • Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min
  • Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability - we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the Fyllo Fam. Thank you!
  • Collaborate with the Sales team on the strategic positioning of Fyllo Data Solutions to current and prospective accounts to drive adoption and usage
  • Stay abreast of business intelligence reporting to keep a real time pulse on client spend, pacing, and performance
  • Responsible for client retention, identifying and driving incremental revenue opportunities
  • Understand and document agency and brand direct client workflows, including planning cycles, and how they leverage DSPs, SSPs, DMPs, contextual capabilities, and measurement solutions
  • Work cross functionality to ensure the voice of customer and to drive operational requirements with internal teams
  • Coordinate, communicate, and manage audience-based and contextual activations from start to finish
  • Serve as the main point of contact on all client-related deliverables (audience demographic and psychographic insights, audience curation, semantic topic creation, and overlap analysis)
  • Provide swift troubleshooting when necessary and recognize when to internally escalate issues
  • Travel as required to clients to build and maintain strong relationships in the UK and EU
Desired Qualifications
  • 3+ years of relevant client-facing experience, ideally at a relevant ad tech company, ad agency, or data provider
  • Hands-on keys experience with DSPs, SSPs, DMPs, and/or contextual solutions, including but not limited to: The Trade Desk, DV360, Yahoo, Xandr, Tremor, Pubmatic, LiveRamp, Grapeshot, or Peer39
  • Demonstrated ability to grow accounts and achieve portfolio-based milestones via strong relationship development, understanding of business objectives, and strategic positioning of solutions
  • Intermediate understanding of the evolving audience data landscape and cookieless future, or desire to increase your understanding of this highly pertinent industry evolution
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent organizational, interpersonal, presentation, and communication skills
  • Proactive and positive attitude, always willing to collaborate with team members and colleagues
  • Well-versed in media vocabulary and key performance metrics
  • Self-motivated to learn about products, technology, customers, and competitors
  • Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
  • Thrive in a fast-paced, dynamic working environment