About the Role

Uber Scaled Solutions is one of Uber’s biggest bets with the ambition to build one of the world’s largest data foundries for AI applications and evolve into a platform of choice for a variety of online tasks. Supply & Marketplace operations is one of the core functional teams within Uber Scaled Solutions with the responsibility to acquire and engage IC gig workers who would perform diverse ‘Human in the loop’ tasks for AI B2B clients (Open AI, Google, Meta, etc). At its core, our ability to build the largest and cheapest supply pool is our right to win in this space.

As the US&C leader for supply and marketplace, you will be responsible for growing, retaining and engaging earners who would perform online tasks such as data labeling/annotation, app testing, translations, coding and more on Uber’s platform. You will drive cross functional efforts across policy, legal, product, and operations to define GTM strategy, unlock new and existing supply, and enable high quality work by gig workers on the platform.

The role will also shape and lead Scaled Solutions task/product/feature launches and improvements by working closely with global ops, product and engineering teams. You will be required to work with a  geographically diverse team.

True to Uber values, we are looking for a leader with an “owner” and “go-get-it” mindset who is ready to scale a brand new business line. You need to be customer obsessed and “build with heart” and while demonstrating ability to build the vision as well as roll up the sleeves and get into action to “see the forest and the trees”.

If you’re passionate about re-imagining the gig marketplace for skilled workers and impacting the lives of millions of skilled gig workers while working with a top-tier team, this is the opportunity for you.

What You’ll Do

• Lead initiatives to attract, onboard, and retain a diverse and high-quality pool of freelancers in the APAC and MEA regions.
• Design and implement recruitment strategies through partnerships, digital channels, and local outreach.
• Collaborate with local teams to understand market nuances and develop localized strategies to address freelancer shortages.
• Analyze freelancer lifecycle data to identify key areas for improving acquisition, engagement, and retention.
• Closely manage lead flow, pipeline progression, and accurately forecast the supply acquisition
• Coordinate the rollout of new products and services, ensuring that market entry and scale-up plans align with overall business objectives.
• Partner with product and engineering teams to localize product features and user experiences based on regional requirements.
• Identify potential blockers or challenges in product adoption and work cross-functionally to resolve them.
• Coach and inspire a team which will scale the freelancer pool to fulfill customer requirements
• Updates through regular cadence of business reviews to Uber senior management regarding progress against KPIs
• Skillfully manage multiple projects while embracing the fast pace of our company

Basic Qualifications

• 8+ years of experience leading marketplace operations within Partner ops, Tech, Consulting, and or Ecommerce / Gig Economy Workforces
• 2+ years People Management experience, building and developing teams
• Experience working in a Fast Paced, Ambiguous work environment
• Bachelors Degree obtained

Preferred Qualifications

• Strong understanding of the gig economy landscape, freelancer behaviors, and recruitment strategies
• Knowledge of product management, go-to-market strategies, and market entry tactics in US&C
• Familiarity with localization strategies for products in diverse markets
• Strong analytical skills with a focus on data-driven decision-making.
• Excellent project management skills, with a proven ability to juggle multiple priorities and deadlines
• You are a builder who wants to be empowered to make big bets
• Demonstrated ability to work independently and effectively across internal and external organizations
• Ability to take initiative in a constantly-changing work environment
• Exceptional written and verbal communication, and organizational skills
• Familiarity with the legal and compliance aspects of freelance labor in the region is a plus

About the Team

At Uber, we reimagine the way the world moves for the better. There are several operations and technologies that enable this mission and Uber’s GSS (Global Scaled Solutions) org leads many of those capabilities such as data annotation for AI/ML innovation, app testing, localization/internationalization, map editing, digitization programs and more. We combine technology and human intelligence optimally to run scaled programs. To do this efficiently and with high quality, we have built industry leading tech and ops muscle and have now externalized the same.

The tech+ops solution coupled with Uber’s strength of building a platform for flexible work will enable enterprises world-wide to accelerate their data, AI and product journeys. While we do this, we look forward to creating flexible earnings opportunities through online tasks for millions of people across the world. Together, our tech, operations expertise and platform for knowledge work are uniquely positioned to be the best-in-class human in the loop solution for the industry.

As we build this new business line, our goal is to extend gigs to millions of eligible people looking for flexible work world wide and also create complementary earnings opportunities for existing earners on Uber’s platform

For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.