Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Health is seeking an experienced, professional to join the Infrastructure Audit and Compliance team as a Manager, Technical Infrastructure responsible for the administration and oversight of the governance and reporting associated with Resiliency and Disaster Recovery programs.  As a member of the team, you will participate in the coordination of technology recovery/resiliency governance,  establishing and maintaining standards, processes, and best practices across matrixed teams to ensure the effectiveness of these programs.  The ideal candidate will possess an understanding of technology risk management, high availability and resiliency technologies, disaster recovery, and business continuity and requires a blend of technical expertise and effective communication skills.

Key Responsibilities:

• Governance Framework Support:  Maintain governance frameworks for technology resiliency, ensuring alignment with organizational policies, regulatory requirements, and industry best practices. Including but not limited to drafting and updating policies and procedures related to technology resiliency and governance.
• Reporting & Analytics:  Create and maintain dashboards and reports to track technology resiliency metrics. Analyze data to provide insights and recommendations for continuous improvement. Communicate adherence and provide guidance on teams to meet commitments. 
• Plan Management:  Own and maintain tools for tracking plans and plan compliance. Hold teams accountable for meeting commitments. Manage the updates to Resiliency and DR plans and policies.
• Continuous Improvement: Working with the testing team & SREs, analyze test results and feedback to identify opportunities for enhancing testing plans. As an outcome of testing, document actionable remediations that need to be taken to improve resiliency and assist in the execution of the remediations.
• Audit, Compliance & Client Engagements: Assist in internal and external audits and Client briefings related to technology resiliency and governance. Work with VP POCs to ensure compliance with the resiliency program plans and testing.
• Stakeholder Engagement: Work closely with cross-functional teams, engineering, operations, business, application and others to promote awareness of resiliency initiatives and engagement in resiliency improvements and testing.
• Training & Awareness: Provide training and guidance to IT staff on testing procedures, roles and responsibilities. Raise awareness of the importance of resiliency testing to ensure availability across the technology organization.

Required Qualifications

• 5+ years in proven experience in resiliency, disaster recovery or business continuity roles or comparable IT infrastructure role
• 3+ years of experience in Resiliency and Disaster Recovery concepts, methodologies and best practices

Preferred Qualifications

• Project management skills and the ability to handle multiple projects simultaneously.
• Certifications in DR planning and related areas (such as CBCP, DRP etc.) are a plus.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience with regulatory frameworks (e.g., GDPR, NIST).
• Familiarity with cloud technologies and their implications for resiliency.

Education

• Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/25/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.