IT Support Engineer

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more.

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to our employees while providing hardware and software support and building strong customer relationships. You will be instrumental in identifying and implementing technology solutions to meet the needs of the business and will be responsible for identifying operational efficiencies and maintaining thorough, up-to-date, documentation for IT processes and employee facing resources. You must demonstrate a strong sense of urgency around solving our employees’ technological challenges.

You will report to the IT Manager. You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

What You’ll Do

• Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
• Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
• Provide user support for issues through our full suite of technology: Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
• Field access requests and maintain proper access to internal tools and resources through time
• Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
• Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
• Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
• Serve in an on-call capacity and assist in production issues when necessary

What We’re Looking For

• A minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment
• Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
• Solid understanding of IT fundamentals and data security practices, with a security first mindset
• Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences
• Experience installing and supporting conferencing equipment
• Proficiency in a command line environment such as bash or zsh
• Experience maintaining or managing users and applications in Okta or other IAM Platforms and experience administering Jira is preferred

• MDM experience with Jamf, Kandji or other Mac-focused MDMs is a plus
• Some scripting or programming experience is a plus

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially covered by GG
• Fertility and adoption benefits via Carrot and Kindbody
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support

​​The starting base salary for this role in New York is between $95,000 - $115,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.  Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.